FAQ

Individual verification

Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Jan 28, 202613,621
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Mar 25, 20266,464
How do I verify an individual account?
Published on Sep 25, 2023Updated on Apr 6, 202631,224
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Apr 24, 202611,550
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Apr 28, 2026856
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Apr 6, 20267,028

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