You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.

If you activate a new voucher, your currently activated voucher will be de-activated. De-activated vouchers can no longer be used. Select the Activate button to activate your voucherHow do I check which trades are eligible? In each tradeback voucher, click on the Information icon (i) to check the voucher details. In the Voucher details section, we display the eligible trading products and base currencies.

Q: How does the system respond if USDC experiences a de-peg? The system will monitor the exchange rate fluctuations of stablecoins such as USDC. If there is a risk of depegging, the function to convert USD liabilities to USDC liabilities will be suspended. At the same time, the platform will activate emergency mechanisms, such as using the risk reserve fund to cover part of the risk. Q: Is USDG exposed to de-peg risk as well?

The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal history

Next, return to Privacy & Security, select Camera, and enable permissions for the OKX app.Huawei Open your phone's Settings > Apps > App Management > OKX > Permissions, then enable Storage and Camera permissions.VIVO Open your phone's Settings > Apps > App Management > OKX > Permissions > Set Camera and Photos & Videos to Allow full access, then complete the setup.Xiaomi Open your phone's Settings > App Settings > OKX > Permission Management > Set Camera and Photos & Videos to Always allow.

During video verification, please prepare the original documents in advance. Both the account holder and the assisting family member must appear in the video together to complete the verification. Non-standard Verification Process If you are completing video verification, we recommend that you: Go to a quiet environment. Power off and restart your phone. Switch to another network and try again. During the entire video recording, keep your full face within the camera frame.

Meet 4 verification requirementsCondition 1: Complete [Video Verification]. Video verification needs to be done in [C2C Buy Crypto]. Open the App homepage, tap [C2C Buy Crypto], then select [My] - [C2C Video Verification] - [Start Recording].

Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.

Video guideWhat is a deposit? A deposit refers to transferring crypto from another exchange or platform to your OKX account. It is similar to bank transfers. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address.

Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 1 hour before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again.

Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed?

You can submit pictures, an audio or video clip. Currently, you need to submit them one by one, and there is a size limit for the file that you upload. We suggest setting a royalty for your NFT so that you can get some income every time your artwork is traded. However, you won't be able to set it when lazy minting (buyers pay gas fees for minting) is enabled. We will review any NFTs created by you before releasing them, but those purchased from the secondary market don't require review.

When creating a Passkey wallet, you’ll need to log in to a cloud service where your wallet will be backed up automatically: Completed video identity verification Created a Passkey in the exchange A device that supports Passkey (iOS 16+ or Android 7+ with Google services access) An email address that complies with the zkEmail standardHow do I create a DEX trading wallet? Entry point: the first time you trade a DEX token, go to the trading page or asset page and select Create Wallet.

Always confirm the actual bank transfer has arrived before releasing your crypto — never trust screenshots or videos alone. Keep personal contact details private and avoid trades with users showing suspicious activity. Verify all email senders before responding. When unsure, use OKX’s official channels. Be cautious with links and attachments, especially those from unknown or unexpected sources. Ignore urgent requests for personal details or immediate action.

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