Example: If the user’s AUM drops below $2,000 at any point and stays there, the 90-day counter pauses until the applicable deposit match tier threshold is restored. AUM may be held in any asset supported on OKX's platform. Example: If a user converts their $1,000 deposit into USD cash, but the total AUM stays above $1,000, it will still count toward the 90-day requirement. If a user’s AUM drops below the applicablethreshold, the 90-day counter will pause.

Therefore, the best method of countering dusting attacks is to eliminate the dust in your wallet.What should I do if I encounter a dusting attack? In Web3 ecosystems, dusting attacks may occur in different scenarios. The recommended actions depend on where the dust appears. Web3 wallets: If dust appears in your wallet, you can usually ignore it and continue managing your assets as usual. Avoid interacting with the dust or transferring it.

Please refer to Terms of Service and Risk & Compliance Disclosure for more information.For any inquiries, please feel free to contact us via the support center or connect with us on any platform of your choice. OKX team December 23, 2025

We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space.

Travel Rule Requirements: Provide additional information if needed, such as the platform where the transferred funds come from and the verified name on the counter platform. Transactions above a threshold (varies by jurisdiction) trigger the Travel Rule. Verify your funds on OKX. Log In to your OKX account. Check Deposits: Go to the deposit history page to confirm the arrival if your funds.

Example: If the user’s AUM drops below $1,000 USDG at any point and stays there, the 90-day counter pauses until the threshold is restored. AUM may be held in any asset supported on OKX's US platform. Example: If a user converts their $1,000 USDG deposit into BTC, but the total AUM stays above $1,000 USDG, it still counts toward the 90-day requirement. If a user’s AUM drops below the required threshold, the 90-day counter will pause.

Click Send or Reply to continue the conversation with our support team. Note: Please continue all discussions about your issue within the original support ticket instead of creating new ones. This ensures our support team can see your full conversation history, understand the context clearly, and resolve your issue more efficiently. Keeping everything in one place allows us to provide the most accurate and timely assistance possible.What else should I do?

Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.

You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.

Example: If the user’s AUM drops below $2,000 at any point and stays there, the 90-day counter pauses until the applicable deposit match tier threshold is restored. AUM may be held in any asset supported on OKX's platform. Example: If a user converts their $1,000 deposit into USD cash, but the total AUM stays above $1,000, it will still count toward the 90-day requirement. If a user’s AUM drops below the applicablethreshold, the 90-day counter will pause.

OKX will support the Midnight (NIGHT) airdrop for ADA, BTC, ETH, SOL, XRP, BNB, AVAX, or BAT holders in certain jurisdictions. The distribution of airdrops, including NIGHT, on our platform is not guaranteed in any or all jurisdictions. NIGHT airdrop rules on OKX Airdrop snapshot times Snapshot time for token holders: 12:00 am UTC on June 11, 2025 Rules Only OKX trading, funding, or Earn account with a USD balance of 100 or more of the above listed tokens are eligible for each airdrop.

Crypto that OKX doesn’t support OKX currently supports over 300 crypto, but there are still some crypto that OKX doesn’t support. You can always check the supported crypto on the Deposit page to confirm availability.2. Crypto sent to networks that OKX doesn’t support Each crypto can issue tokens on different networks. However, it's possible that OKX only supports some crypto networks. If you send crypto to OKX via unsupported networks, you won’t be able to use and trade the assets in OKX.

Otherwise, you'll need to contact the receiving platform's customer support to request recovery.Deposits of non-tradable assets If you deposit assets that are not supported for trading or deposits on OKX, the funds may not be credited. Please check whether the deposited asset is tradable and supported on OKX before initiating a deposit.

Consult customer support If you have any questions about the supported status of a particular token, contact our customer support for accurate information and guidance. Stay updated As the crypto asset market evolves, new tokens may be added or removed. Check our announcements regularly to stay informed about the latest supported tokens. Note: By following these steps, you can effectively avoid depositing unsupported tokens, ensuring the security of your assets.

Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks? We connect to multiple blockchain networks — including Ethereum, Bitcoin, and others — to support deposits, withdrawals, and on-chain transactions.