Before making any payment, ensure you understand the nature of the transaction and deal only with trusted entities. Avoid clicking on links or downloading attachments from unknown sources, which can lead to malware infecting your devices. The platform doesn't encourage offline transactions due to unforeseen risks. Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions.

To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...

Understand the security hold before continuing the transaction You can check when your funds will be available for withdrawal by viewing the deposit details after completing your cash deposit. Simply navigate to Portfolio > select USD, then find the specific transaction to access the deposit page. You will find a more detailed timeline after you click the info icon beside "Available to withdraw"FAQ1. How long does it take for an ACH bank transfer to complete?

In-person cash transactions In this crypto scam, users prefer to buy and sell cryptocurrency face-to-face and in cash. However, by transacting offline, scammers could pay you in counterfeit money or obtain payment without releasing the crypto. In such events, our customer service team can't validate the transaction because of the lack of legitimate proof. Therefore, traders who select this payment method type must be aware of the risks before transacting in cash.

Why am I receiving an error when adding a card? If you're experiencing difficulty with adding your card, please make sure the card details you entered are accurate. If you're still having issues, contact us here for assistance. You will be prompted during the add card process to do extra authentication via a small micro charge.5. Why am I receiving an error when completing a transaction with my card? Please make sure your card hasn't expired and all details are entered correctly.

Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.

Why am I receiving an error when adding a card? If you're experiencing difficulty with adding your card, please make sure the card details you entered are accurate. If you're still having issues, contact us here for assistance. You'll be prompted during the add card process to do extra authentication via a small micro charge.5. Why am I receiving an error when completing a transaction with my card? Please make sure your card hasn't expired and all details are entered correctly.

When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.

Where can I view purchases that I've made in the past with my cash balance? You can find your order: On the web: Buy crypto > Express Buy > Order history On the app: select Portfolio > Transactions > filter Buy type

You can review your withdrawal history on the cash withdrawal page under All withdrawals. Web: View your cash withdrawal transaction on the withdrawal page App: Find your withdrawal history on portfolio page5. How do I know when my money is sent from OKX via ACH bank transfer? You'll receive an email once the money is deducted from your OKX account and on the way to your bank account.6. When will I receive my money via ACH bank transfer?

Read through the frequently asked questions to know better about what Travel Rule is in OKX.The purpose of the Travel Rule implementation at OKX The Travel Rule is an international standard established to combat money laundering and terrorist financing within virtual assets. It requires virtual asset service providers (VASPs) like OKX to disclose specific customer data for crypto asset transactions of more than a certain amount.

You can review your withdrawal history on the cash withdrawal page under All withdrawals. Web: View your cash withdrawal transaction on the withdrawal page App: Find your withdrawal history on portfolio page7. How do I know when my USD domestic wire transfer has been sent from OKX? You'll receive an email once we've successfully sent the funds to your bank.8. When will I receive my money after a USD domestic wire withdrawal?

Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc. Screenshot key information: capture crucial transfer information, including the scammer's address, transfer screenshots, the scammer's false claims, and other scam website information. Ensure that the screenshots are clear and include timestamps and transaction details.

It can be difficult to determine if you're dealing with a scammer during your transactions. Or, you might've suspected a scammer but don't know what to do. Here are some tips to avoid potential scammers and learn how to secure your assets.1. Does OKX hold crypto or cash? We only hold onto the seller's crypto once the order is made, for security (otherwise known as escrow).

No cash value: Cannot be exchanged for cash, credit, or crypto. Merchant handles redemption: If you face issues, report it directly from the coupon detail page.What if I can't access or use the coupon? If you're having trouble with a code: Open the Coupon Detail Page Select I’m having an issue with the code option or review the coupon's specific terms for more infoFAQ1. Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity?