If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.

The POA must be issued within the last 3 months The POA must be a clear photo of your original POA or a PDF file of the original POA The POA must match the residential information you provided during your identity verification The acceptable types of POA may vary depending on the jurisdiction

Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

To ensure the verification call runs smoothly, you may use the translation feature as well App: translate English to your spoken language Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter

Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.

For more information on how to get details about a certain order, please read our dedicated guide.11.1 Using ordId 1 result = tradeAPI.get_order(instId="BTC-USDT", ordId="497819823594909696") 2 print(result)11.2 Using clOrdId 1 result = tradeAPI.get_order(instId="BTC-USDT", clOrdId="002") 2 print(result)12. How can I cancel an order? For more information on how to cancel an order, please read our dedicated guide.

In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.

In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.

In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.

In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.

In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.

In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.

In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.

In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.

Where any discrepancy arises between the translated versions and the original English version, the English version shall prevail.