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Why is my accessible balance lower than my funds unavailable for withdrawal?
However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion. The user is unable to withdraw 20 ETH because his accessible balance is lower than his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on Sep 8, 2025FAQ338Travel Rule FAQ
Under the Travel Rule, why do I need to verify the ownership of a private wallet? As part of our efforts to align with both local and global requirements, you're required to verify your personal (non-custodial) wallet addresses if you're in the regulated regions. This helps provide a safe and accountable platform for all.2. How do I verify my private wallet under the Travel Rule? You can verify your private wallet address via Cryptographic Signature.Published on Jul 20, 2023Updated on Feb 5, 2026FAQ798How do I turn on and sync multiple charts on a screen?
Traders on our platform currently lack available settings under the multiple charts view. Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on Aug 9, 2024Updated on Sep 10, 2025FAQ30How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature as well App: translate English to your spoken language Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enterPublished on Aug 26, 2025Updated on Mar 16, 2026FAQ43How do I deposit USD with U.S. Domestic wire transfer?
You can find the remaining limit under the deposit instructions. Kindly refer here for details.On the app Open the OKX app, select Transfer, then Deposit Select Transfer from the homepage Select the US Dollar under Cash Select US Dollar Select the Domestic wire transfer and Next to start your USD deposit. Make sure you review your daily limits remaining.Published on Feb 5, 2025Updated on Feb 12, 2026FAQ9How do I check the status of my institutional verification?
Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ32Why can’t I see or use my crypto balance?
Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended. What to do: Check the OKX Status page for any ongoing maintenance.Published on Oct 14, 2025Updated on Jan 15, 2026FAQ3How to stake and redeem ETH with EigenLayer?
Head over to Earn and select ETH under the crypto list Select Earn from the main menu Select the offer that has EIGEN protocol Example of the offer has EIGEN protocol Enter the amount of ETH you'd like to allocate Insert your preferred amount of ETH here Read through the Allocation preview and select the checkbox to agree with the Terms & Services View your allocation preview Select Allocate to complete the orderHow do I redeem ETH on Eigenlayer?Published on Jul 14, 2025Updated on Nov 17, 2025FAQ2Crypto available for withdrawal FAQ
Follow these steps to get there: Step 1: navigate to the withdrawal page of your chosen crypto Step 2: select See details found under the withdrawal amount input Step 3: on the Unavailable for withdrawal page, select Learn more about caculationsI want my funds immediately. How does this relate to my crypto available for withdrawal? Funds unavailable for withdrawal may still be available for bank account withdrawal.Published on Jan 25, 2024Updated on Feb 11, 2026FAQ3,679How do I deposit USD or USDG with Bank transfer (ACH)?
On the web Log in to your account on app.okx.com, and go to Deposit > Cash to initiate a cash deposit You can select USD balance or USDG balance under Cash Note: you can start earning on USDG Select USD/USDG balance under Cash 3.Published on Jan 10, 2025Updated on Feb 12, 2026FAQ2How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on Dec 12, 2024Updated on Oct 15, 2025FAQ78How do I unlock my deposit when the Travel Rule additional verification is required?
Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender, you can select I'm the sender checkbox Fill in all the necessary sender's information if your deposit is from a private wallet Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlockedPublished on Aug 23, 2024Updated on Dec 4, 2025FAQ5How do I change my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and go to User Center Open User Center page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on Sep 6, 2023Updated on Feb 9, 2026FAQ4,026Get started with Orbit livestream
Private recordings will not appear under your past streams. If you wish to include a Featured token in your livestream, select one from the dropdown menu Select Create stream key. Your stream key and stream URL can be found under the streaming window. Copy the stream key and stream URL, and paste it into your preferred external streaming software. The following screenshots use OBS as an example. Paste the stream key and stream URL into your external streaming software.Published on Jan 5, 2026Updated on Jan 29, 2026Product documentationHow can I do spot trading with the Jupyter Notebook?
How can I place spot orders under Spot / Spot and futures mode?10.1 How can I place a limit order? For more information on how to place a limit order under a spot or spot and futures mode, please read our dedicated guide.Published on Sep 29, 2023Updated on Sep 10, 2025FAQ542