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Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.Published on May 13, 2024Updated on Sep 8, 2025FAQ338What onboarding information is required for a Trust?
Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a Trust need to consider for the onboarding process? Identify all key parties Identify all parties involved in the trust, including the trustee, beneficiaries, grantors, and any authorized users.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ112How do I manually set up spot grid trading bots?
Now you can set up to 1,000 grids by: Adopting a dynamic order‑hanging mechanism Providing prompts directly on the front‑end Displaying logical orders in a grayed‑out state with helpful tooltips; and Having minimized front‑end modifications to keep the UI simple and efficient.How can I use the integration of Simple Earn in Spot Grid trading bot? If you're running a Spot Grid bot with a wide price range, any unused funds can be put to work through Simple Earn to help you earn extra yield.Published on Jun 6, 2024Updated on Nov 17, 2025FAQ202What onboarding information is required for the government-owned enterprise?
Authorized users: Persons who have access to and can operate your institution’s OKX account.Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a government-owned enterprise need to consider for the onboarding process?Published on Oct 13, 2023Updated on Mar 15, 2026FAQ61What onboarding information is required for a fund?
Authorized users: Persons who have access to and can operate your institution’s OKX account.Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a fund need to consider for the onboarding process?Published on Oct 13, 2023Updated on Feb 12, 2026FAQ108What onboarding information is required for a privately owned company?
Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a privately owned company need to consider for the onboarding process? Identify all key parties Identify all key parties involved in the privately owned company, including the corporate officers, directors, ultimate beneficial owners, and any authorized users.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ273Introduction to margin trading
All rights reserved.Published on Jun 17, 2022Updated on Dec 1, 2025Product documentationHow do I authorize a new device when I log in?
If the above steps do not resolve the issue, please use the email linked to your account to send photos of the front and back of your ID to our customer support and we will assist you. For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices.Published on Aug 31, 2023Updated on Mar 16, 2026FAQ13,654How does fast redemption work?
However, the number of redemptions allowed per day is determined by the lower of the following two limits: fixed individual limits on a daily basis, or variable platform limits on a daily basis. If there's a high demand for redemption, the platform limit might be used up and you'll have to join a redemption queue.Published on May 8, 2025Updated on Mar 4, 2026FAQ110How do I create a DEX trading wallet?
Keep it safe and backed up. Once “escape mode” is activated, you’ll have full control of your assets. We'll no longer provide custody services. If your wallet address is flagged as a “black address,” you can only escape or deactivate the wallet—you won’t be able to continue trading. Before making changes, we recommend backing up the private key or seed phrase of your target Externally Owned Account (EOA).Published on Oct 1, 2025Updated on Nov 17, 2025FAQIntroduction to Trading bot Mode
Risk reminder and notes If the price falls below the lower price of the defined price range, the bot will not continue to place additional orders. If the price continues to fall and does not return back to the pre-defined range, the crypto asset held at this time will suffer losses. Therefore, it is recommended to set a stop-loss price below the lower price to avoid taking excessive risk on your position.Published on Jan 9, 2023Updated on Jul 29, 2025Product documentationCrypto Tax Reporting
There's a distinctive question on the front page of form 1040 U.S individual tax return asking "at any time during the tax year, did you receive, sell, send, exchange, or otherwise acquire any financial interest in any virtual currency". The IRS first introduced the question related to virtual currency on Schedule 1 of Form 1040 for the tax year 2019.Published on Sep 24, 2025Updated on Feb 13, 2026FAQQuick Margin Trading Rules
Partial liquidation will be carried out and the system will calculate the position size that needs to be liquidated to lower the position tier by 1 level.Position size that needs to be liquidated = Amount currently borrowed - Max borrow amount of the next lower tier = 1,100,000 - 1,000,000 = 100,000.Scenarios where the position will be liquidated fully When a trader’s position is at tier 1 and the margin level is less than or equal to 100% When a trader’s position is at tier 2 or above, but the marginPublished on Nov 16, 2022Updated on Aug 15, 2025Product documentationSpot Grid
It allows you to take advantage of fluctuating market prices.Risk reminder and notes If the price falls below the lower price of the defined price range, the bot will not continue to place additional orders. If the price continues to fall and does not return back to the pre-defined range, the crypto asset held at this time will suffer losses. Therefore, it is recommended to set a stop-loss price below the lower price to avoid taking excessive risk on your position.Published on Jun 17, 2022Updated on Nov 11, 2025Product documentationIsolated margin mode
and the remaining will be transferred back into the account balance once the order has been filled.Published on Jun 17, 2022Updated on Feb 9, 2026Product documentation