All
FAQ
Announcements
Product documents
How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on Mar 4, 2026FAQ110How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026FAQ394How long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....Published on Sep 4, 2024Updated on Nov 17, 2025FAQ8What can help prevent P2P crypto scams and protect my assets?
How to prevent social engineering: Avoid canceling a P2P transaction if you've already sent a bank transfer to the bank account shown in the payment method chosen in the P2P order. Avoid releasing a sell order if you don't see the funds in your bank account (or wallet) added as the payment method in the P2P order. Don't be intimidated by scare and manipulation tactics. Gather screenshots and evidence of your interaction with the scammer to help OKX P2P to settle the dispute.4.Published on Sep 2, 2023Updated on Feb 12, 2026FAQ1,458OKX Beginner's Guide
Please provide the requested information via e-mail to help us process your verification. For more information about identity verification, please find our help center guides here: A beginner's guide to identity verification How long does it take to complete my identity verification? How do I verify my identity with ID and selfie photos? How do I get my individual account verified?Published on Nov 10, 2025Updated on Jan 27, 2026FAQ1What's a dusting attack?
It's therefore essential to use a secure wallet and keep the details on how to access it to yourself.What's the dusting attack, and how does it work? Dusting itself doesn’t steal coins. Instead, it’s a reconnaissance step: once attackers learn that a certain person controls significant crypto, they may launch phishing, extortion, or targeted scams.How does the dust attack actually work?Published on Oct 4, 2024Updated on Mar 3, 2026FAQ13How do I trade with different order types?
This is the fastest way to enter or exit a position but does not guarantee the price at which your order will be filled.How do I place a Market Order? How you can place a Market order Select Market Order from the order types dropdown menu Enter the amount you wish to buy or sell Confirm the orderWhy should I use Market Order? Quick execution.Published on Jun 18, 2024Updated on Feb 12, 2026FAQ386How do I use the custom formula feature?
the custom formula feature help me?Published on Mar 5, 2025Updated on Sep 10, 2025FAQ3How do I effectively execute a trade with precision?
This helps you lock in gains without having to monitor the market constantly. Stop Loss (SL): a pre-set order that automatically closes your trade to prevent further losses if the price moves against you. It helps protect your capital by limiting potential losses. Learn more on how to place TP and SL here or how you can modify TP and SL on our platform here.Drag and set your TP/SL with the Order line Easily set order-level TP/SL using the order line.Published on Jun 21, 2024Updated on Mar 4, 2026FAQ66How do I use the custom interval feature?
Learn how you can use the custom formula feature here.Published on Mar 5, 2025Updated on Sep 10, 2025FAQ5Why can’t I see or use my crypto balance?
This helps the support team track and resolve the issue quickly.Published on Oct 14, 2025Updated on Jan 15, 2026FAQ3Pay Passkey FAQ
How do Pay Passkeys differ from exchange Passkeys? They're two completely independent Passkey systems. You may have an exchange Passkey for exchange logging in and trading, but a separate Pay Passkey must be created for their Pay account. The Pay Passkey is used solely for signing transactions in Pay mode.3. How does Pay Passkey synchronize across devices?Published on Feb 11, 2026Updated on Mar 11, 2026FAQHow do I buy crypto with ACH?
If you experience any issues, contact our customer support and provide screenshots to help us assist you faster.5. How can I check my remaining ACH purchase limits? Select the information icon next to your selected payment method to view your remaining ACH purchase limits. If you're wondering how you can buy crypto with debit or credit card, visit here.Published on Apr 25, 2025Updated on Dec 31, 2025FAQWhy am I asked to confirm my personal details again?
Learn more on how you can verify your identity on our platform here.Published on Mar 19, 2025Updated on Oct 15, 2025FAQ136How do I switch Profit and Loss (PnL) value and percentage display?
It only changes how the information is presented to you, allowing for easier analysis of your performance. For more help with PnL settings on our platform, visit here.Published on Jul 7, 2024Updated on Nov 12, 2025FAQ46