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OKX Beginner's Guide
In the event that we need more information for verification, our team will reach out to you via e-mail. Please provide the requested information via e-mail to help us process your verification. For more information about identity verification, please find our help center guides here: A beginner's guide to identity verification How long does it take to complete my identity verification? How do I verify my identity with ID and selfie photos? How do I get my individual account verified?Published on Nov 10, 2025Updated on Jan 27, 20261How do I set up wallet release for my DEX trading wallet?
You can view your native token balances (SOL, BNB, ETH) View native token balance here You can also view your fungible token balances (USDT, USDC, and more) View fungible token balance here If you need to transfer fungible tokens, click the token listed to find its contract address, then copy it Copy the contract address In the wallet release tool, paste the token contract address into the Recipient Address field and enter the transfer amount (must not exceed your token balance) Paste the token contractPublished on Sep 24, 2025Updated on Nov 17, 2025What is DEX Boost and how do I participate?
DEX transactions are only supported on chains where DEX is available, such as xLayer, Base, and Solana.Enter the Boost page Log into Web3 from your OKX app; or go to https://web3.okx.com/ Select Boost (with rocket icon) from the menu bar to enter DEX Boost page To view leaderboard: Log into Web3 from your OKX app; or go to https://web3.okx.com/ Go to Market > OKX Boost to view the Boost leaderboard and event pageView Boost data Boost data consists of two components used to determine your eligibilityPublished on Dec 13, 2025Updated on Jan 29, 2026How do I submit my proof of address (POA)?
Insurance contract Government-issued letter Employer's certificate E-wallet statement Driver's license (optional - only if you select state ID as your ID type) Note: The POA must be your residential address Your full name on the POA must match your legal name If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.Published on Sep 25, 2024Updated on Nov 17, 20253Why haven’t I received a reply from the blockchain project team?
Paste it into the relevant blockchain explorer (for example, https://etherscan.io/ for Ethereum) to view the real-time status. If the transaction shows as confirmed, it means it has already been processed on-chain. If the receiving platform hasn’t credited your funds Contact the receiving exchange or wallet provider directly with your TxID, deposit address, and transaction details. Only the receiving platform can credit the funds once confirmed on-chain.Published on Oct 17, 2025Updated on Jan 27, 202612Trading Signal Bot FAQs
The Webhook URL for your alerts should align with the URL provided to you in the signal configuration view. Check your Webhook URL Note: Webhook URLs vary between Live Trading and Demo Trading. Be cautious and copy the correct URL for your environment: Live Trading: https://www.okx.com/algo/signal/trigger Demo Trading: https://www.okx.com/pap/algo/signal/trigger signalToken: Ensure that the signalToken field in your alert message is accurately entered.Published on Oct 9, 2023Updated on Jan 27, 2026136How do I check my deposit progress?
You will see the deposit amount, deposit status, and deposit time on the details page Select View on blockchain explorer to check the real-time progress Select View on blockchain explorer to view the real-time progressOn the web Log in to your account at okx.com and go to Assets and select Deposit Find your deposit at All deposits and you're able to view the deposit amount, deposit status, deposit progress, and deposit time You can select View at Deposit address to check the real-time progress FindPublished on Aug 13, 2023Updated on Mar 3, 20268,783How do I display historic orders on the chart?
Select the View details to view more info about it Place your mouse on the historical order to view more details Once the details are selected, more info on the order will appear If you're wondering how you can switch on the trade confirmation on your trade, visit here.Published on Nov 29, 2024Updated on Sep 10, 2025417What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not registered, organized, incorporated, formed, or established in the United States; E. Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Published on Feb 5, 2024Updated on Oct 8, 2025131Convert FAQ
Where can I view crypto after it has been converted using Convert? Converted crypto is automatically deposited into your account.4. Where can I view my Convert transaction history? You can view the transaction history in Portfolio > History > filter Convert type. Select Record on the Portfolio page to view your convert transactionPublished on Sep 5, 2024Updated on Dec 4, 2025912How do I download my account statements?
Select Download to download the statementI want to download monthly account statements To download your past 12 statements, please follow these steps: Select Account statement from the menu bar at the top to view the available monthly statements Select Account statement to view available monthly statement Select Download to download your preferred statement Select download to download the statementI want to download account statements from a specific date To download your statements from a specificPublished on Nov 6, 2024Updated on Mar 4, 202672How do I turn on and sync multiple charts on a screen?
Yes, you can select a different trading pair for each chart in the multi-chart view, allowing for side-by-side comparison.How many charts can I display at once? We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely.Published on Aug 9, 2024Updated on Sep 10, 202530How do I check on updates to my support ticket?
Always return to your ticket to view the complete response and reply.For guest users If you submit a ticket without logging in, you’ll be treated as a guest user. Once your guest ticket is created, you'll receive an email notification. To view your ticket and reply to customer service, please click the unique link provided in the email notification.Published on Oct 17, 2025Updated on Mar 16, 202641Where can I find the minimum deposit amount required for non-BTC?
You can view the minimum deposit amount on the same pageOn the Web Go to the OKX website, select Assets in the top menu, and select Deposit Search for the token you want to deposit and choose the corresponding network You can view the minimum deposit amount on the same pagePublished on Oct 16, 2024Updated on Oct 24, 202551A beginner's guide to identity verification
The following types of documents can be used to verify your address for identity verification: W-2 form 1099 form 1040 form Bank statement Tax form Pay stub Rental agreement Insurance contract Utility bills Certain government-issued letters Employer's certificate E-wallet statement10. Can I verify my address using a letter or package that was sent to me? No. To verify your address, you must use a supported document as listed in the answer above.11. I don't know how much I plan to deposit.Published on Oct 9, 2025Updated on Dec 30, 20253