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How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
It's a critical part of our commitment to responsible business practices and the protection of our platform’s ecosystem. How do I submit the anti-money laundering (AML) program questionnaire? Select Yes under the Additional info part on the Basic company info page Select Take questionnaire.Published on Dec 12, 2024Updated on Oct 15, 2025FAQ78How to withdraw, trade and stake WLD tokens on OKX wallet?
The Worldcoin Campaign comprises of 2 parts. Part A offers 2 activities for users to experience trading WLD on OKX Wallet-DEX while Part B offers 1 activity for users to experience staking on OKX Wallet-DeFi. Learn more about it here.Published on Jul 28, 2023Updated on Feb 12, 2026FAQ102How do I level up my trades with Mizar?
Additionally, users share part of their profits when copy-trading other users. Mizar users are part of a STAR system, a tiered system where fees are discounted based on your average 30 days volume or amount of $MZR (Mizar’s utility token) staked.FAQ1. Do I get a free trial on Mizar? Yes, you don't have to pay any upfront payments or monthly subscription fees on Mizar. Additionally, you'll receive 5 USD credits and $10,000 free to trade upon signing up.Published on Mar 28, 2024Updated on Jan 2, 2026FAQ5Open interest limits of contracts
For parameters of open interest limits for expiry futures, please refer to: https://www.okx.com/trade-market/info/futures For parameters of open interest limits for perpetual futures, please refer to: https://www.okx.com/trade-market/info/swap For rules on platform position limit values for perpetual futures, refer to: https://www.okx.com/trade-market/info/swap Open API query: https://www.okx.com/docs-v5/en/#trading-account-rest-api-get-instruments Note: The relevant thresholds or parameters wouldPublished on Mar 22, 2025Updated on Feb 3, 2026Product documentationWhat's KYC: What to expect and why it matters?
Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance. You may be asked to verify again to: Reconfirm your identity for account protection Prevent unauthorized access or financial fraud Maintain compliance with updated local and international regulations Rest assured, your data is encrypted and handled in accordance with data protection laws, including GDPR and other global standards.What’s next for KYC?Published on Jun 24, 2025Updated on Jan 15, 2026FAQ54Why am I asked to confirm my personal details again?
Verifying and updating your personal details is a standard part of our identity verification and compliance review procedures. These processes are essential for ensuring the security of your account and compliance with financial regulations. They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?Published on Mar 19, 2025Updated on Oct 15, 2025FAQ138Beneficial Ownership FAQ
As part of our Know Your Business (KYB) obligations, regulators in the jurisdictions where we operate require us to collect information about your institution’s ownership structure, including intermediate owners, and identify the natural person(s) that ultimately owns and/or controls your institution.What types of documents are acceptable to evidence my institution’s ownership structure?Published on Oct 10, 2024Updated on Dec 1, 2025FAQ6How do I fix errors when submitting my institutional verification?
If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60How do I set up a recurring buy plan?
How you access the management part of Recurring buy on Exchange mode How you access the management part of Recurring buy on Simple mode4. Where can I view my past orders for recurring buy plan? You can view past orders from your transaction history. Once you create a recurring plan, we'll execute your orders on your set schedule, and each order will appear separately in your transaction history.5. What if I don't have enough balance for my next recurring buy order?Published on Jan 23, 2025Updated on Dec 31, 2025FAQ50What are Source of Funds (SoF) and Source of Wealth (SoW)?
As part of our ongoing efforts to meet these regulatory requirements, we may need to request additional information and supporting documents related to your SoF and SoW in certain cases.How can I view this questionnaire?Published on Dec 24, 2024Updated on Mar 27, 2026FAQ731Crypto available for withdrawal FAQ
You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.Published on Jan 25, 2024Updated on Feb 11, 2026FAQ3,686How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Several factors may limit the withdrawable portion: You may have already withdrawn part of your Grid Profits earlier from the same bot. If you performed a Grid Edit or Add Investment, your Grid Profits at that time may have been fully reinvested—resetting your withdrawable amount to zero. Grid Profits are approximations and may include small rounding differences or estimated fees (which are charged in different currencies), as described in the example in (3) above.Published on Jun 20, 2025Updated on Nov 26, 2025FAQ53What should I do during or after a scam?
These records may become crucial parts of subsequent investigations and evidence. Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc. Screenshot key information: capture crucial transfer information, including the scammer's address, transfer screenshots, the scammer's false claims, and other scam website information. Ensure that the screenshots are clear and include timestamps and transaction details.Published on Mar 11, 2024Updated on Mar 4, 2026FAQ725How do I buy crypto with Apple Pay?
Although Apple Pay enables instant crypto purchases, some purchases may be subject to a temporary withdrawal hold as part of our security protocols.6. My Apple Pay transaction was declined, but I still see money deducted. When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time.Published on Jul 22, 2025Updated on Dec 3, 2025FAQ1Unified USD Orderbook FAQ
Security Holds: Withdrawals may be subject to temporary holds (up to 10 calendar days) as part of routine platform safeguards in certain markets. Conversion Delays: If your withdrawal involves stablecoin redemption or fiat conversion, processing may depend on stablecoin partners and their processing conditions and timelines. We’re committed to processing your withdrawal as quickly as possible and appreciate your patience. For any concerns, please reach out to our support team.Published on Jul 4, 2025Updated on Mar 4, 2026FAQ4