All
FAQ
Announcements
Product documents
How do I whitelist OKX Emails?
and domains and select Add safe sender Insert okx.com and select OK Add email to whitelist Select Save to complete the email whitelistPublished on Nov 26, 2024Updated on Sep 8, 2025FAQ67How do I check if an email is officially from OKX via EML file?
., Gmail, Outlook) The system will check SPF, DKIM, and DMARC records. If the sender isn't authorized, the email may be rejected, marked as spam, or labeled as a "suspicious sender" in the user interface.If the email provider has more lenient rules (e.g., QQ Mail, some corporate mailboxes) The email may still be delivered even if SPF/DKIM fails, and the warning indicators may be less visible. This can make it easier for some users to mistake a faked email for an official message.Published on Nov 24, 2025Updated on Mar 4, 2026FAQ13How do I add my emergency contact?
This is how your emergency contact appears, and you can always make an update to itWeb Log in on the website > Go to your profile icon > Security > Emergency contact > Add. Select Emergency contact under Advanced security in the Security section Read the description and guide before proceeding to Add emergency contact. Introduction to emergency contact and to proceed further, select Add emergency contact Enter contact details.Published on Jul 24, 2025Updated on Feb 12, 2026FAQ240How to add personalized messages for custom price alerts?
With the ability to add personalized messages to these alerts, you can include tailored notes, reminders, or even specific trading strategies to guide your actions when the alert is triggered. This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on Feb 6, 2025Updated on Sep 10, 2025FAQ3How do I add OKX widget on my phone?
Due to iOS restrictions, the widget may not display real-time crypto prices.How do I add homescreen widget? You may choose to add the widget on any home screen page or on the widget page (Swipe right from homescreen, it requires you to unlock the phone to perform the add action). Your device needs to be on iOS 14 or above.Published on Aug 15, 2023Updated on Feb 12, 2026FAQ5,798How do I add funds from portfolio to my Pay balance?
Easily add assets from your portfolio to your Pay balance. If your Pay balance is low, you can top it up anytime from your portfolio. Follow the steps below to complete the process: Go to Simple mode and select Pay from the main menu Select + Add to add funds from portfolio Enter the amount you want to add to your Pay balanceHow do I transfer funds from my Pay balance to portfolio?Published on Feb 11, 2026Updated on Mar 11, 2026FAQHow do I automate grid trading strategies on futures grid trading bot?
Then, select Copy Copy your preferred AI strategy after selecting your trading pair Next, you can customize the parameters such as leverage and margin and add an optional take profit or stop-loss order. Then, select Create Set your preferred details before creating your bot Examine your order details and select Confirm Proceed to confirm once all the details are finalizedPublished on Jun 13, 2024Updated on Sep 10, 2025FAQ26Futures Grid
It works the best in volatile markets with a bullish outlook. Short Futures Grid: The bot only possesses short positions and earns profit by closing it when the price drops. It works the best in volatile markets with bearish outlook.Published on Jun 17, 2022Updated on Nov 24, 2025Product documentationHow do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
Flexible for long-term bulls It accommodates individuals with a bullish outlook on either BTC or ETH in the long run, providing flexibility in investment strategies. Combination of coin rise and exchange rate oscillation profit By strategically combining the rise of individual coins with the oscillation profit from exchange rate fluctuations, the bot maximizes returns, especially during market fluctuations.Published on Mar 6, 2024Updated on Sep 10, 2025FAQ27How do I deposit USD with a debit card?
Effortlessly add the card by selecting the Add option Provide your card details and billing address to add your debit card, then select Next Add all the required details before proceeding to click Next Complete the debit card verification process Note: you'll have 60 minutes to complete your debit card verification before completing your order.Published on Mar 2, 2026Updated on Mar 2, 2026FAQHow do I enable allowlist? (web)
If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4. Select Add address and select your preferred options; whether single address or multiple addresses. Note: when adding address, you can save the network selected as an EVM network address to withdraw other crypto from this network.Published on Aug 14, 2023Updated on Feb 12, 2026FAQ416How do I enable allowlist? (app)
If there's no address available, you can select Add Recipient at the bottom of the Address Book page to add a new address. Tap Add Recipient > select Recipient Type > choose the network > paste the address > Next > Enter Address Name > Save Address. If you see the prompt “Invalid address” when adding a new withdrawal address, possible reasons and solutions include: Tag not filled in: Some cryptocurrencies (e.g., XRP) require a tag. Please make sure it is provided.Published on Aug 14, 2023Updated on Feb 12, 2026FAQ1,893How do I deposit USD or USDG with Bank transfer (ACH)?
, you can select Change to link another bank account Select Change if you wish to add or switch to another account 4.Published on Jan 10, 2025Updated on Feb 12, 2026FAQ2How do I buy crypto with debit cards?
You can add a card by following these steps.Getting started Login to your account Open your OKX app > Buy and sell > Buy Log in to your account okx.com, go to Buy crypto > Buy and Sell Select the crypto you want to buy Insert the cash amount you want to spend or the crypto amount you want to buy and change to Visa or Mastercard option in the Pay with section Select Add card.Published on Sep 13, 2024Updated on Feb 19, 2026FAQ5How do I find my deposit address and tag/memo/comment?
You can add up to 20 addresses for different cryptos and networks.How do I switch between multiple deposit addresses? If you have multiple deposit addresses, all of them can receive funds. Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address?Published on Aug 22, 2023Updated on Mar 3, 2026FAQ67,605