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How do I authorize a new device when I log in?
If your first facial recognition attempt fails, please update your app to the latest version before trying again. This will greatly improve the success rate. Facial recognition on a new device must be performed by the account holder. If you are the account holder but facial verification fails, please try the following. Ensure that the OKX app has permission to access your camera and photo gallery. Update the OKX app and restart your device to clear the cache.Published on Aug 31, 2023Updated on Mar 16, 2026FAQ13,663How do I reset Two-factor authentication (2FA)?
to: What should I do if facial recognition fails?Published on Sep 15, 2023Updated on Mar 3, 2026FAQ6,113What's KYC: What to expect and why it matters?
Here’s what to expect: Faster processing times through automation and AI-driven verification Stronger security with encrypted storage and facial recognition tools Privacy-centric updates that minimize unnecessary data exposure Broader support for global ID types and regional verification options As regulations evolve, so will KYC—and we’re committed to keeping your experience seamless and secure.Published on Jun 24, 2025Updated on Jan 15, 2026FAQ51How do I create passkeys? (web)
You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up. If your account already has 10 passkeys, you'll need to remove one before adding a new one.Published on Jan 19, 2025Updated on Feb 9, 2026FAQ2How do I reset my Two-factor authentication (2FA)?
and you'll be prompted to download the OKX app to proceed Select authentication method unavailable to reset your authentication Note: If you just wish to turn it off, find the Phone authentication / Authenticator app in the Security center, and select Turn off You may need to provide your ID document and complete facial recognition for verification purposesI can't log in to my accountOn the app If you enable two-factor authentication and login into your account as usual, the system will trigger two-factorPublished on Sep 15, 2023Updated on Oct 15, 2025FAQ19How do I activate my Pay?
Pay is a dual-custody wallet that enables password-free and facial-recognition payments. This wallet keeps you in control by requiring your approval for every transaction, adding an extra layer of security. It also allows you to seamlessly send and receive USDG, USDC, and USDT across the X Layer network. Sending via X Layer incurs no additional fee.Published on Feb 11, 2026Updated on Mar 11, 2026FAQIntegrating OKX Signal Bot with Runbot.io
In essence, Runbot's platform is designed to simplify and amplify the trading experience, making it accessible and profitable for traders of all levels. How to connect Runbot and OKX? Don’t worry, it’s very easy and it should only take you a few minutes! To receive your Strategy Alerts directly on OKX and automate your trading, go to https://app.runbot.io/Bot/. Click "+ Create new Free webhook".Published on Nov 8, 2023Updated on Apr 1, 2025Product documentationFutures Grid
The essence of the futures grid is "volatility arbitrage", so the strategy is suitable when the market is sideways or volatile with the price continuously fluctuating within a range. Meanwhile, the futures grid strategy can be directional, in which: Long Futures Grid: The bot will enter long positions upon creation at market price, and take profits by closing long positions when the price rises. It works the best in volatile markets with a bullish outlook.Published on Jun 17, 2022Updated on Nov 24, 2025Product documentationHow do I create passkeys? (app)
If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply. Note: You must complete full security verification, including email verification and Face ID. If you change phones or switch your Apple ID, your existing passkey may stop working and require a reset.Published on Aug 16, 2023Updated on Mar 16, 2026FAQ12,743Trading Signal Bot FAQs
In essence, maxLag signifies the maximum duration you allow between sending a signal via TradingView (as reflected by the "timestamp" field in your alert) and the moment it's effectively received and processed by OKX. Maxlag in your alter message To address this situation, consider adjusting the maxLag value in your alert messages to a higher threshold. This extended limit should accommodate any potential delays more effectively.Published on Oct 9, 2023Updated on Jan 27, 2026FAQ136Introduction to Trading bot Mode
Use cases of Spot Grid trading The essence of spot grid trading strategy is to profit by "buying low, selling high", and this strategy performs the best in a oscillating bullish market. However, in bearish market using Spot Grid trading might results in losses. 3. How do I set up a spot grid trading bot? 3.1.Published on Jan 9, 2023Updated on Jul 29, 2025Product documentation
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