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How do I use Merchant Coupon Code?
A Merchant Coupon Code is a special reward that lets you enjoy discounts or free items from selected partner merchants. Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on May 19, 2025Updated on Mar 16, 2026FAQ19What onboarding information is required for a privately owned company?
The partners (if your company is a partnership) * If your company is a partnership and one or more of the partners is a legal entity, then you will need to provide the UBO information of said entity. Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ273How do I deposit USD or USDG with Bank transfer (ACH)?
Our banking partner submits ACH payments once per business day. If your transaction shows as 'Processing,' rest assured that it'll automatically update to 'Complete' once the bank finalizes the batch. ACH deposits typically take three to five business days to fully clear after submission.7. Why am I not able to use my linked bank account for an ACH bank transfer after using it successfully previously?Published on Jan 10, 2025Updated on Feb 12, 2026FAQ2How do I withdraw USD with Bank transfer (ACH)?
On the web Log in to your account at app.okx.com, go to Assets, and select Withdraw > US Dollar to initiate a cash withdrawal Select Bank transfer (ACH) and Add account to link your bank account via our trusted partner, Plaid, which securely connects your bank account to OKX, making it easy to fund your account Select Bank transfer (ACH) to begin a cash withdrawal Select Continue to add your account via plaid After linking your account, you'll see the success page below confirming that your accountPublished on Feb 4, 2025Updated on Feb 18, 2026FAQ11What onboarding information is required for the non-profit organization (NPO)?
Corporate officers: Persons with significant responsibility to control, manage or direct the NPO including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the NPO.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ71What onboarding information is required for a family office?
Corporate officers: Persons with significant responsibility to control, manage, or direct the family office including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the Family Office.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ66What onboarding information is required for a Publicly Traded Company?
Corporate officers: Persons with significant responsibility to control, manage, or direct the publicly traded company including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the publicly traded company.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ76What onboarding information is required for a Trust?
. * If your company is a partnership and one or more of the partners is a legal entity, then you will need to provide the UBO information of said entity. Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a Trust need to consider for the onboarding process?Published on Oct 13, 2023Updated on Feb 12, 2026FAQ112What onboarding information is required for a privately owned financial institution?
Corporate officers: Persons with significant responsibility to control, manage, or direct the privately owned financial institution including executive officers, senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the privately owned financial institution.Published on Oct 13, 2023Updated on Sep 27, 2025FAQ119Unified USD Orderbook FAQ
Conversion Delays: If your withdrawal involves stablecoin redemption or fiat conversion, processing may depend on stablecoin partners and their processing conditions and timelines. We’re committed to processing your withdrawal as quickly as possible and appreciate your patience. For any concerns, please reach out to our support team.Published on Jul 4, 2025Updated on Mar 4, 2026FAQ4How do I buy crypto with ACH?
-based electronic payment network that enables the secure and efficient transfer of funds between banks.This payment option is available for verified U.S. users residing in eligible states who have linked their bank accounts through our secure partner, Plaid.How do I get started with buying crypto using ACH?Published on Apr 25, 2025Updated on Dec 31, 2025FAQWhat attestation do we need to agree to when verifying as an institutional customer?
Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Published on Feb 5, 2024Updated on Oct 8, 2025FAQ131What onboarding information is required for the government-owned enterprise?
institutional account (if different from the key personnel) to provide identity verification information during the institutional verification process.If your company is registered as a government-owned enterprise, you are required to provide information for the following personnel: Corporate officers: Persons with significant responsibility to control, manage, or direct the government-owned enterprise, including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General PartnerPublished on Oct 13, 2023Updated on Mar 15, 2026FAQ61What onboarding information is required for a fund?
authorized users of the institutional account (if different from the key personnel) to provide identity verification information during the institutional verification process.If your company is registered as a government-owned enterprise, you are required to provide information for the following personnel: Corporate officers: Persons with significant responsibility to control, manage, or direct the fund including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General PartnerPublished on Oct 13, 2023Updated on Feb 12, 2026FAQ108How do I deposit USD with U.S. Domestic wire transfer?
The Dart Bank is our trusted banking partner who processes U.S. domestic wire payments.9. Why am I making a payment to OKX Inc.? OKX Inc. is our official legal name.Published on Feb 5, 2025Updated on Feb 12, 2026FAQ9