All
FAQ
Announcements
Product documents
How do I opt out as an Accredited Investor?
("OKX SG") If you have previously opted in to be treated as an Accredited Investor, you may opt out at any time.How can I opt out of Accredited Investor status? To opt out as an Accredited Investor: Start a live chat via our Support Center and let us know that you no longer wish to be treated as an Accredited Investor Once you confirm your intent to opt out, we may be required to take steps to comply with applicable laws and regulations.Published on 8 Apr 2025Updated on 17 Nov 2025FAQWhy do I have to trade on OKX Liquid Marketplace?
Nitro Spreads: Easily make a spread trade with one-click via Nitro Spreads, as all orders are guaranteed to fill in matching quantities for each leg or none at all, thus having zero leg risk and minimized price slippage. It also supports various strategies including funding rate farming, spot futures carry trade, and calendar rolls. For more details, visit here.Published on 13 Mar 2024Updated on 30 Oct 2025FAQ16OKX to phase out Average Cost feature under Assets
To enhance the information accuracy of our services, OKX will start to remove the Average Cost feature from the Token Details page under Assets. Removal of the feature will start at 12:00 UTC on March 8, 2024. We will continue to support cumulative profit and loss features (Cml PnL and Cml PnL%) as usual. OKX team March 5, 2024Published on 5 Mar 2024Updated on 17 Nov 2025AnnouncementsHow do I reach out to OKX Singapore customer support?
You may reach out to us in the following ways: On the app: access the menu via Menu at the top > select Get help under the More section On the web: scroll to the bottom of the homepage and select Contact usWhat can I expect after reporting an issue? OKX Singapore is committed to addressing all user-reported issues promptly.Published on 18 Jun 2025Updated on 17 Nov 2025FAQ2Lead traders: How do I carry out lead trades?
Lead traders have the option to cancel both or to cancel either one and keep the another.Published on 21 Dec 2022Updated on 4 Mar 2026FAQ391Lead trader: how do I carry out spot lead trades?
Visit here to find out more about the possible reason for the failure of spot lead trade.Published on 2 May 2024Updated on 9 Feb 2026FAQ47Simple Earn Flexible bonus policy update
Users who have previously enjoyed bonus for more than 180 days will no longer be eligible. Each crypto has a specific individual limit for bonus: If the market APR is greater than the bonus APR, and your lending amount is successfully lent out, you’ll earn at the market APR . If the market APR is lower than, or equal to the bonus APR, and your lending amount hasn’t been lent out, the amount within the individual limit will enjoy the bonus APR.Published on 7 Oct 2024Updated on 17 Nov 2025AnnouncementsWhat should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on 17 Oct 2024Updated on 2 Feb 2026FAQ237What should I do if I want to withdraw assets that are not supported on other platforms?
Different platforms or wallets have varying requirements for the number of block confirmations. This means that even if the assets have been transferred from the withdrawal side, the receiving platform or wallet may still require a certain number of block confirmations before the assets are credited, resulting in a temporary delay in the crediting of assets. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform.Published on 8 Apr 2025Updated on 3 Feb 2026FAQ9How do I update my login password?
character 1 number 1 symbol Once it's been modified, selecting Continue to login will direct you to the login page to re-enter your email/phone and new password An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordPublished on 22 Aug 2023Updated on 15 Oct 2025FAQ28Orbit Earnings - FAQ
Why is my "total paid out" different from what I've earned? The "total paid out" amount only includes rewards that have already been distributed to you. Rewards you’ve earned that are still being processed are not included. Why is the USD value of my rewards different from market value? The USD value of your rewards is calculated and fixed at the time of reward distribution. It will not be updated to reflect current market value.Published on 19 Jan 2026Updated on 23 Jan 2026Product documentationApril's new features for Copy Trading, released!
Please feel free to reach out to us with your suggestions!Published on 28 Apr 2023Updated on 17 Nov 2025AnnouncementsHow do I sign up and onboard for Block Trading?
As we expect our Makers to have sufficient assets and sophistication to be able to provide legitimate, timely, and competitive quotes, we thoroughly vet potential Makers before accepting them to the platform. To sign up as a Maker, please reach out to your account manager if you already have an account, or fill in the form here if you are a new user interested in making markets.Published on 23 Jun 2022Updated on 1 Dec 2025FAQ69How long does it take to complete my identity verification?
If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on 5 Sept 2023Updated on 17 Nov 2025FAQ6,861Pay Account FAQ
For added security, it also includes a recovery feature to ensure you don't get locked out of your assets. By combining top-notch security with advanced cross-network compatibility and convenient features like fee-free transactions on X Layer, Pay account make it easier than ever to manage your crypto.Do I have to have an OKX exchange account to have a Pay account?Published on 16 Sept 2025Updated on 3 Dec 2025FAQ