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How do I qualify as an Accredited Investor?
If you haven't opted in as an Accredited Investor (AI), you may start the process here. If the link does't redirect you to verify as an AI, it means that you have successfully verified as one.Published on 8 Apr 2025Updated on 9 Feb 20266How do I automate grid trading strategies on futures grid trading bot?
Like spot grid, the easiest way to use the futures grid trading bot is with the back-tested AI strategy. It's as below: Select your trading pair before selecting Copy AI strategy Select the Copy AI strategies option to launch the list of strategies Select the strategy you want to use. Then, select Copy Copy your preferred AI strategy after selecting your trading pair Next, you can customize the parameters such as leverage and margin and add an optional take profit or stop-loss order.Published on 13 Jun 2024Updated on 10 Sept 202526How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be yourPublished on 5 Sept 2023Updated on 12 Feb 2026844A beginner's guide to identity verification
The following types of documents can be used to verify your address for identity verification: Driver's license (if the address is visible and matches the address provided) Government-issued IDs with your current address Utility bills (water, electricity, and gas), bank statements, and property management invoices that were issued within the last 3 months and clearly show your current address and legal name Documentation or voter identification listing your full address and legal name issued withinPublished on 25 Sept 2023Updated on 15 Mar 20266,447What's a futures trading bot and how do you automate trades with it?
Like spot grid, the easiest way to use the futures grid trading bot is with the backtested AI strategy. After selecting your trading pair, select Copy AI strategies Copy AI strategies effortlessly after selecting the trading pair Select the strategy you want to use. Then select Copy Several strategies are available to be copied Next, you can customise the parameters such as leverage and margin and add an optional take profit or stop-loss order.Published on 26 Dec 2023Updated on 29 Oct 202535How long does it take to complete my identity verification?
If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on 5 Sept 2023Updated on 17 Nov 20256,862What should I do if I want to withdraw assets that are not supported on other platforms?
Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.Published on 8 Apr 2025Updated on 3 Feb 20269What should I do if I forget to fill in tag/memo?
You can have the deposit/withdrawal details ready and contact our customer support immediately by starting with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot. Note: the deposit/withdrawal details include: cryptocurrency, amount, the correct tag, the incorrect tag you filled in and the hash value of the transaction.Published on 15 Oct 2024Updated on 4 Mar 2026109How do I fix errors when submitting my institutional verification?
Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections.Published on 10 Oct 2024Updated on 8 Oct 202560OKX Beginner's Guide
On the web: To access the Support Center, select the question mark (?) icon next to your profile. You'll find FAQ articles covering topics such as account settings, deposits, withdrawals, and more. Select the question mark icon On the app: Open your app and tap the Menu icon. Select the headset icon to browse articles of interest. Select one of the headset iconsWhere can I find OKX Assistant?Published on 20 Mar 2023Updated on 19 Feb 20261,701How do I verify an individual account from Mexico?
If you have any questions, start with our AI chatbot: you can find it in the OKX support center on the website or on the app. You can also contact our customer support through chatbot.Published on 25 Sept 2023Updated on 9 Feb 2026167My authenticator app isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on 11 Aug 2023Updated on 9 Feb 20261,907How do I manage my P2P settings?
If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 29 Aug 20252,523How do I trade using Cross and Isolated Modes?
The margin level is determined using the mark price. To learn more about mark price, visit here.What's Cross Margin mode? In Cross Margin mode, all cross positions under the same margin asset share a unified margin balance. In the event of liquidation, your maximum loss is capped at the balance of all margins under the same asset, along with all cross positions under the same margin asset.Published on 27 Jun 2024Updated on 15 Mar 202669What's Strategy protection and hidden personal trades features?
This includes details such as: Crypto pair Trading time Position size Mark price Entry price Before the update is done After the feature is utilized For copy traders, all ongoing orders and notifications are displayed with a 5-minute delay. This delay helps to maintain the integrity of lead traders' strategies.Published on 14 Jul 2024Updated on 6 Mar 202661