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What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on 16 Mar 2026Updated on 16 Mar 2026FAQOKX Wallet Now Support on Full Approval History
OKX wallet officially launched full historical approval analysis on October 13, 2023 (HKT). You can click the "Approval" tab on the OKX wallet homepage to view and manage your full wallet approval records. The feature is currently available on Ethereum, OKTC, BNB Chain, Polygon, Avalanche C, Fantom, Optimism, Arbitrum One, Gnosis, zkSync Era, and more chains coming soon. Please note: Due to the openness of on-chain contract deployment, fraudulent phishing contracts occur from time to time.Published on 16 Oct 2023Updated on 17 Nov 2025AnnouncementsFull-screen Trading Now Available for Perpetual Swap
Dear valued customers, To offer a fully-immersive experience in digital asset trading, we are launching the full-screen trading for perpetual swap on OKX.com. Also, we are expecting to launch more new features, such as algo orders and trading calculator, in the coming weeks.Published on 12 Mar 2019Updated on 17 Nov 2025AnnouncementsHow do I submit my proof of address (POA)?
Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 3 months. The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification.Published on 5 Sept 2023Updated on 12 Feb 2026FAQ844How do I make full use of OKX's time-saving NFT trading tools?
In the fast-paced world of cryptocurrency trading, time is of the essence. To empower you with greater control over their trades, we offer a suite of advanced features designed to streamline the trading experience. Let's delve into the time-saving tools that set OKX apart in crypto space. Order book mode: enhancing precision OKX introduces an Order Book Mode allows you to dive deep into market...Published on 5 Jan 2024Updated on 12 Sept 2025FAQ10How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on 10 Oct 2024Updated on 2 Feb 2026FAQ50How do I download a P2P order receipt?
It serves as a verifiable record, containing key details such as: Traders' real names Transaction dates Transaction amounts Transaction types Payment details This receipt can be exported in PDF format and is especially useful for clarifying transaction details or verifying counterparties when needed. Sample of a P2P order receipt on our platformHow do I download a P2P order receipt?Published on 17 Dec 2024Updated on 9 Feb 2026FAQ67Aave (LEND)
Details Total supply: 1,299,999,942 LEND Total circulation: 1,256,361,931 LEND (8/10/2020) Other Information Official website: https://aave.com/ Whitepaper:https://github.com/aave/aave-protocol/blob/master/docs/Aave_Protocol_Whitepaper_v1_0.pdf Disclaimer This document is compiled from the official whitepaper and relevant documents provided by the project team to provide investors an overview of the cryptocurrency. The information contained in this document is collected legally.Published on 11 Aug 2020Updated on 17 Nov 2025AnnouncementsHow do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 2025FAQ60How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on 30 May 2025Updated on 5 Feb 2026FAQ10Why did my identity verification fail?
Your name and full residential address must be clearly displayed on the document. In addition to identity documents, proof of address must be issued within the last three months. Documents older than three months will be rejected. Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Please check and ensure the following before resubmitting: Upload original documents in image or PDF format.Published on 5 Sept 2023Updated on 23 Feb 2026FAQ11,503Futures Trading Liquidation Mode Settings and Fees Update
Starting from today - 1) If you have no open orders, you can switch from the old (full) liquidation mode to the new (partial) liquidation mode - even if you have open positions. 2) The maximum position limit for old (full) liquidation mode is decreased. Starting from June 17 - 3) The transaction fees for the old (full) liquidation mode are increased. Why are we doing so?Published on 6 Jun 2019Updated on 17 Nov 2025AnnouncementsOKX to introduce spot fee payment option in quote currency
Option B: Pay in Quote Currency (USDT) Spend 101 USDT; fee = 100 USDT x 1% = 1 USDT; receive full 1 BTC. Thank you for your continuous support. OKX team August 22, 2025Published on 22 Aug 2025Updated on 9 Feb 2026AnnouncementsOKX Web3 FAQ
We're committed to providing full cooperation and support to judicial authorities upon request.Please report all security incidents to: safety@okx.comPublished on 19 Jan 2026Updated on 27 Feb 2026FAQ48How do I check the status of my returned withdrawal?
Customer service will reach out to you once they have the full details Note: to help speed up the investigation, please prepare one full video recording that covers the following: Conversation with the external platform’s customer support The conversation must state the reason for the returned withdrawal.Published on 30 Oct 2023Updated on 9 Feb 2026FAQ283