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My phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number.Published on Aug 1, 2024Updated on Jan 27, 20267How do I secure my exchange account?
Mobile verification The mobile verification feature allows users to receive codes on their mobile devices to confirm fund withdrawals, password changes and changes to other settings. For more details, you can learn about it here. Face verification The face verification system enhances user security through precise verification checks, including liveness detection and face comparisons. These measures provide an added layer of safety for account activities and user authenticity.Published on Jun 12, 2024Updated on Feb 12, 20261,291How do I buy crypto with BLIK?
BLIK can be used by anyone with a mobile application from one of the banks: Alior Bank, Bank Millennium, Santander Bank Polska, ING Bank Śląski, mBank, PKO Bank Polski, VeloBank, BNP Paribas, Credit Agricole, Bank Pekao S.A., Spółdzielcza Grupa Bankowa, Bank Polskiej Spółdzielczości S.A., Nest Bank, Bank Pocztowy, BOŚ Bank, Citi Handlowy, Bank Spółdzielczy w Brodnicy, Bank Spółdzielczy Rzemiosła w Krakowie, Krakowski Bank Spółdzielczy and Revolut mobile apps.Published on Aug 20, 2025Updated on Dec 31, 20254How do I create passkeys? (web)
You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up. If your account already has 10 passkeys, you'll need to remove one before adding a new one.Published on Aug 16, 2023Updated on Jan 29, 20264,240How do I turn on the order sharing feature?
Settings under the Features section In the Preferences within Settings, turn on Allow order sharing Enable the Allow order sharing option in the Settings section Head back to the trading page and select the Share symbol besides your trading Proceed with selecting the share symbol in your trade area Review your order parameters and Share now Select Share now to start sharing your order Select the chat you'd like to share your order on and your order will be shared as text on the chat platforms on your mobilePublished on Jan 14, 2025Updated on Nov 12, 20258How can I troubleshoot web or app issues?
Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.Published on Feb 11, 2026Updated on Mar 4, 20263How do I buy crypto and earn rewards?
Complete on mobile: you must use the mobile app for your trades to count. Using your online app will not qualify your buy orders for the rewards. Recurring buys are not eligible for this promotion.3. What are the key dates? Join by: You must enroll in the campaign by March 11, 2026. Finish by: March 15, 2026 is the last qualifying date for this campaign.Published on Feb 19, 2026Updated on Mar 15, 20263How do I submit my proof of address (POA)?
Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution. Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits. National ID card/Residence permit/Driver license. Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name.Published on Sep 5, 2023Updated on Feb 23, 20264What's the current status of the temporary account security measure?
Changing linked mobile number Changing linked email Changing Google Authenticator Change password regardless of if a new device is involvedWhat type of account activities will be restricted for me?Published on Jul 4, 2024Updated on Aug 28, 2025155What are the public and private markets in P2P trading?
Enter your P2P trading profile, either on the web or on your mobile. Create a new ad or modify an existing ad. Create your ad for P2P trading Select your preferred mode from the list: Public, or Private in the Marketplace option. Select your preferred marketplace to start P2P tradingPublished on Aug 11, 2023Updated on Feb 14, 2026288How do I deposit EUR with Bancontact?
To use Bancontact, please make sure you have a banking app or card that displays the Bancontact logo, and then follow the steps below: Select Bancontact as the payment method at checkout If you are using your desktop, you may confirm the transaction through a mobile app or card reader.Published on Sep 13, 2024Updated on Feb 12, 20263How do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on Aug 16, 2023Updated on Mar 3, 202612,707How do I buy Bitcoin with Raast?
Individuals can use Raast through their bank accounts by linking their accounts to the Raast system and making transactions through their bank's online banking portal or mobile application.How to use Raast? To use Raast, you need to have a bank account with a bank that is connected to the Raast system.Published on Mar 12, 2024Updated on Nov 17, 2025222How do I register an account on OKX?
If you're unable to sign up, please check the following:Confirm your information Make sure your phone number, email address, and verification codes are entered correctly.Check your network connection Try switching networks (Wi-Fi or mobile data) and ensure you’re in an area with a stable connection.Published on May 23, 2024Updated on Mar 3, 202626,722How do I buy crypto with Apple Pay?
Apple Pay is a secure, contactless mobile payment service by Apple that lets you make purchases using your Apple devices and linked cards. You can now use Apple Pay to buy crypto instantly on our platform—directly from your iPhone or other supported Apple devices. This feature is currently available only to Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification.Published on Jul 2, 2025Updated on Mar 2, 20265