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How do I close my account? (web)
If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.Published on Aug 22, 2023Updated on Feb 11, 2026453How do I close my account? (app)
If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead Select Reason to close account Instead of closing your account, you can also select to Freeze account Migrate account View tutorials Select Continue to close if you still want to close Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the informationPublished on Aug 22, 2023Updated on Feb 13, 20267How can I troubleshoot web or app issues?
If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.Published on Feb 11, 2026Updated on Mar 4, 20263How can I protect myself from scammers?
What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on Aug 21, 2023Updated on Mar 3, 202611,994How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Proceed to select the Language option at the top menu to browse the list of languagesPublished on Sep 25, 2024Updated on Feb 25, 20266,880How can I do spot trading with the Jupyter Notebook?
You can also use clOrdId instead of ordId. 1 result = tradeAPI.cancel_order(instId="BTC-USDT", ordId = "489093931993509888") 2 print(result)13. How can I amend an order? For more information on how to amend an order, please read our dedicated guide. You can also use clOrdId instead of ordId. 1 result = tradeAPI.amend_order( 2 instId="BTC-USDT", 3 ordId="489103565508685824", 4 newSz="0.012" 5 ) 6 print(result)14. How can I access the list of open orders?Published on Sep 29, 2023Updated on Sep 10, 2025542How can I do derivatives trading with the Jupyter Notebook?
How can I get details or an order for derivatives trading with the Jupyter Notebook using Get order details? Other than ordId, you can also specify clOrdId to get order details. result = tradeAPI.get_order(instId="BTC-USDT-SWAP", ordId="505073046126960640") print(result)8. How can I cancel an order for derivatives trading with the Jupyter Notebook using via Cancel order?Published on Sep 28, 2023Updated on Feb 12, 2026193What's USDT0 and how do I use it?
Do I need to do anything? Wrapped USDT on X Layer is being phased out. USDT0 will be at the center of X Layer’s stablecoin future, so start migrating today.Published on Sep 12, 2025Updated on Jan 20, 202622How do I use Trading bonus?
While Trading bonus cannot be withdrawn, any profits earned through its use can be withdrawn.What are the application conditions? You must've completed identity verification and obtained trading bonus. You must be from a region where local laws and regulations allow derivative trading.What can I do with Trading bonus?How can I use Trading bonus? You can get trading bonus through various promotions.Published on Mar 8, 2024Updated on Mar 16, 20261,117Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on Feb 12, 202634What can I do if my device is running in an unsafe environment?
You can either manually set the correct time or enable automatic synchronization so that your device matches internet time. If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation.Published on Jan 19, 2023Updated on Feb 12, 2026297How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512How do I use the custom interval feature?
By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on Mar 5, 2025Updated on Sep 10, 20255How do I use the custom formula feature?
By leveraging the custom formula feature, traders can gain a more customized and data-driven approach to market analysis, ultimately enhancing decision-making and trading efficiency. Learn how you can use the custom interval feature here.Published on Mar 5, 2025Updated on Sep 10, 20253How do I use the TWAP trading bot?
This factor is especially important for illiquid markets where even small orders can swing the asset price in a direction that's less favourable to the trader. For more details on other trading bots, visit here.How can I place TWAP orders using the OKX trading bot?Published on Sep 10, 2024Updated on Jan 28, 202614