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How do I update my login password?
change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordOn the webI remember my login password Log in to your account at okx.com and go to the security center (Profile icon > Security) In Authentication methods, find Login password, and select Change password Find the login password on the security center page Fill in and confirm your current password, new password, 2FA code (if any) to continuePublished on Aug 22, 2023Updated on Oct 15, 2025FAQ28OKX wallet announcement about official Starknet network service recovery
Dear OKX users: Receive official notification from Starknet. Currently, Starknet official network services have been restored. You can now conduct normal on-chain trading activities on Starknet. OKX will continue to provide you with better products and better services! OKX team December 20, 2023Published on Dec 20, 2023Updated on Nov 17, 2025AnnouncementsHow do I protect my account from Trojan horse takeovers?
If you receive any one-time password (OTP) codes via SMS, don't enter them. Use a clean, secure device to change passwords for all critical accounts Contact our support to secure your account. Begin investigation and recovery only from a trusted device and network Follow up with these steps: Run a full antivirus scan on all devices. Remove unfamiliar apps or software. Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control.Published on May 30, 2025Updated on Feb 5, 2026FAQ10OKX Wallet supports Account Abstraction, create Smart Accounts with one click
In the future, the OKX wallet will continue to contribute to Account Abstraction technology based on EIP-4337, and will launch social recovery and other special features one after another. OKX Wallet will continue to provide you with excellent products and services! OKX Team August 2, 2023Published on Aug 2, 2023Updated on Nov 17, 2025AnnouncementsPay Account FAQ
A fully integrated Web3 smart wallet with password-free access, Pay account allows you to quickly and seamlessly send and receive crypto across several Ethereum-compatible networks. For added security, it also includes a recovery feature to ensure you don't get locked out of your assets.Published on Jan 22, 2026Updated on Jan 22, 2026FAQHow do I secure my account after detecting unusual activity?
If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on Mar 21, 2025Updated on Feb 12, 2026FAQ29How do I secure my exchange account?
This means if crypto assets are stolen, recovery is almost impossible—making crypto accounts attractive targets for thieves. Without adequate security, an unauthorized user could steal your funds with no chance of recovery. To protect your assets, we offer advanced security features and encourage vigilance against phishing attacks, which are among the biggest threats to crypto users.Published on Jun 12, 2024Updated on Feb 12, 2026FAQ1,292How do I register an account on OKX?
Your email is required for system notifications, identity verification, and password recovery. Note: Each phone number and email address can be used to register only one OKX account. Both a phone number and an email address must be bound during registration.What should I do if I can't sign up?Published on May 23, 2024Updated on Mar 3, 2026FAQ26,750OKX to implement mandatory Self-Trade Prevention
From 10 am UTC on March 14, 2024, OKX will mandate STP on a master account basis for all new orders across all trading symbols and business lines. This will prohibit trades between the same master account, between sub-accounts under the same master account, and between the same master account and its affiliated sub-accounts.Published on Feb 27, 2024Updated on Nov 17, 2025AnnouncementsNew upgrades for better copy trading experience
We are excited to announce some exciting new updates that will transform the way you follow and copy master traders. Here's what's new: Firstly, we have doubled the followers' capacity on Master Traders. This means more slots for copiers, to follow a master trader! Secondly, we have added the search feature that everyone has been asking for, to the market board, making it easier to find your favorite master traders. No more endless scrolling!Published on Mar 21, 2023Updated on Nov 17, 2025AnnouncementsRules on Managed Trading Sub-accounts
Whether investors can view positions, pending orders, and historical records depends on the trading team's trading history viewing permission settings The volume generated during the binding period is allocated to trading teams' master account Managed trading sub-account Fee Rate = Minimum [ Fee Rate from Trading team Account, Fee Rate from Investor's Master Account ]. Managed trading sub-account can enjoy taker fees from master accounts without any limits.Published on Apr 4, 2023Updated on Apr 11, 2025Product documentationOKX Wallet now support Linea
OKX Web3 Wallet will continue to provide you with excellent products and services! OKX July 21, 2023 (UTC)Published on Jul 21, 2023Updated on Nov 17, 2025AnnouncementsOKX Wallet now support Filecoin EVM
OKX Web3 Wallet will continue to provide you with excellent products and services! OKX March 23, 2023 (UTC)Published on Mar 28, 2023Updated on Nov 17, 2025AnnouncementsOKX Wallet now support zkSync Era(zkSync 2.0)
OKX Web3 Wallet will continue to provide you with excellent products and services! OKX March 24, 2023 (UTC)Published on Mar 24, 2023Updated on Nov 17, 2025AnnouncementsWhy is my OKX app not working?
Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on Mar 16, 2026Updated on Mar 16, 2026FAQ