All
FAQ
Announcements
Product documents
NEAR service is under maintenance in OKX Wallet
Dear OKX users, Due to the upgrade in the NEAR Network, the service of NEAR Network is temporarily unavailable in OKX Wallet. Service is expected to return to normal on November 4th, 2024. OKX team November 2, 2024Published on Nov 2, 2024Updated on Nov 17, 2025AnnouncementsFractal Bitcoin service is under maintenance in OKX Wallet
Dear OKX users, We are currently upgrading the Fractal Bitcoin services. The Fractal Bitcoin Network is temporarily unavailable for BRC20 and Fractal NFT uses in OKX Wallet. Please refrain from using it and try again after the process is done. OKX team November 11, 2024Published on Nov 11, 2024Updated on Nov 17, 2025AnnouncementsMovement Testnet service is under maintenance in OKX Wallet
Dear OKX users, Due to the rollback in the Movement Testnet, the service of Movement Testnet is temporarily unavailable in OKX Wallet. Service is expected to return to normal on October 25, 2024. OKX team October 18, 2024Published on Oct 10, 2024Updated on Nov 17, 2025AnnouncementsOKX to phase out Average Cost feature under Assets
To enhance the information accuracy of our services, OKX will start to remove the Average Cost feature from the Token Details page under Assets. Removal of the feature will start at 12:00 UTC on March 8, 2024. We will continue to support cumulative profit and loss features (Cml PnL and Cml PnL%) as usual. OKX team March 5, 2024Published on Mar 5, 2024Updated on Nov 17, 2025AnnouncementsOKX to change initial margin requirement (IMR) for futures under one-way mode in spot and futures and multi-currency account modes
Margin requirement for positions and open orders under one-way mode Under the new calculation in cross margin, you will only be charged the highest margin required for either the buy or sell side.Published on Oct 24, 2024Updated on Nov 17, 2025AnnouncementsTürkiye’deki Kullanıcılarımız için Yeni Kripto Regülasyonu Kapsamında Hizmet Güncellemeleri | Service Updates Under New Crypto Regulation for Our Customers in Turkiye
Değerli Müşterilerimiz, OKX olarak, şeffaflık ve yerel yasa ve düzenlemelere uyum ilkemiz doğrultusunda Türkiye’deki hizmetlerimizde yapılacak bazı önemli değişiklikleri sizlerle paylaşmak istiyoruz. 2 Temmuz 2024 tarihinde Türkiye Cumhuriyeti Resmî Gazetesi’nde yayımlanan yeni mevzuat uyarınca, OKX’in hizmetlerinde gerçekleştirilecek aşağıdaki değişiklikleri sizlere bildirmek isteriz: Türkçe Dil...Published on Sep 26, 2024Updated on Nov 17, 2025AnnouncementsWhy is my accessible balance lower than my funds unavailable for withdrawal?
However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion. The user is unable to withdraw 20 ETH because his accessible balance is lower than his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on Sep 8, 2025FAQ338How do I set up the Global Trading account?
Confirm the disclaimer for Global Trading account The status will be stating Reviewing at the Global Trading account status under the Account info section.Published on Nov 25, 2025Updated on Dec 9, 2025FAQ11Multi-currency margin mode: cross margin trading
Keep the TP/SL orders for closing positions under isolated margin mode. Keep bot orders except for TP/SL orders under isolated margin mode. One-way mode Cancel all unfilled open orders (including bot orders) under cross margin mode. Cancel regular open orders for opening positions under isolated margin mode. Keep the bot orders for closing positions under isolated margin mode. Margin - Cancel all unfilled open orders (including bot orders) under cross-margin mode.Published on Mar 21, 2023Updated on Feb 9, 2026Product documentationTravel Rule FAQ
Under the Travel Rule, why do I need to verify the ownership of a private wallet? As part of our efforts to align with both local and global requirements, you're required to verify your personal (non-custodial) wallet addresses if you're in the regulated regions. This helps provide a safe and accountable platform for all.2. How do I verify my private wallet under the Travel Rule? You can verify your private wallet address via Cryptographic Signature.Published on Jul 20, 2023Updated on Feb 5, 2026FAQ798Margin Mode Settings Update for Futures Trading
For example: If he/she switches the margin mode from cross to fixed under the BTC futures contract page, the settings will only affect the BTC contracts, the margin modes and auto-margin settings of all other contracts will remain as cross. And if he/she switches the margin mode from cross to fixed under the BTC and ETH futures contract page, and enables auto-margin only under the BTC futures contract page, auto-margin will only applies to BTC contract.Published on Oct 31, 2018Updated on Nov 17, 2025AnnouncementsSuspension on Automatic Variation Margin Feature (within Cross Margin Mode)
Dear Valued Customers, Due to the recent major upgrade within our futures contract product, we are suspending the Automatic Variation Margin function under Cross Margin Mode effective 19:00 on December 15, 2017 (Hong Kong Time), while the Automatic Variation Margin feature under Isolated Margin Mode is not being affected. Please do take note of this and adjust your trading strategy where necessary.Published on Dec 12, 2017Updated on Nov 17, 2025AnnouncementsSUI user terms
PERSONS (AS DEFINED BY RULE 902(k) ADOPTED UNDER THE ACT), OTHER THAN TO DISTRIBUTORS, UNLESS THE TOKEN INTERESTS ARE REGISTERED UNDER THE ACT, OR AN EXEMPTION FROM THE REGISTRATION REQUIREMENTS OF THE ACT IS AVAILABLE.Published on Apr 21, 2023Updated on Nov 17, 2025AnnouncementsHow do I turn on and sync multiple charts on a screen?
Traders on our platform currently lack available settings under the multiple charts view. Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on Aug 9, 2024Updated on Sep 10, 2025FAQ30How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature as well App: translate English to your spoken language Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enterPublished on Aug 26, 2025Updated on Mar 16, 2026FAQ43