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What should I do if I accidentally deposit crypto that OKX doesn't support?
If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.Published on Sep 26, 2023Updated on Mar 16, 20261,880How do I enable or disable my Trader Mode?
You can check your Trader Mode status in various areas, and the status is color-coded: 🟢 Green = Enabled 🟠 Orange = Disabling automatically in less than 3 days ⚪ Grey = Disabled Status indicators appear in multiple sections of the wallet. Use them to manage your enabled status and avoid trading interruptions.Published on Aug 22, 2025Updated on Mar 18, 2026198How can I protect myself from scammers?
It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you.Published on Aug 21, 2023Updated on Mar 3, 202612,001How do I use recurring buy trading bot?
This can ensure the recurring buy bot runs on auto-pilot, and prevent you from closing the bot manually to prevent buying cryptos outside of their preferred price range, ensuring a strategic purchase each time. Set the preferred criteria in the Buying price range sectionPublished on Aug 30, 2024Updated on Jan 28, 2026586How do I manually set up spot grid trading bots?
For example, if your BTC/USDT bot is set between 50,000 to 200,000 and the market is around 85,000, funds outside the active trading area (like 50,000–60,000 or 110,000–200,000) won’t be used right away. Instead, they can be automatically placed into Earn products. The bot focuses on trading within the most active price zone. As the market moves, the bot adjusts its trading range—and Earn subscriptions or redemptions happen automatically based on which funds are idle.Published on Jun 6, 2024Updated on Nov 17, 2025202How does the V3 liquidity pools work on OKX DeFi?
However, if the price moves outside the range at which the LP specified, they'll stop earning rewards. This means that the v3 model requires more of an actively managed approach from LPs who are dealing with volatile tokens. This is done to maintain the liquidity of the pool and to help manage impermanent loss. Here are some examples: If you provide liquidity to an ETH/USDC pool with a range of 1,000 to 2,000 USDC per ETH, your ETH will be swapped to USDC as ETH approaches 2,000.Published on May 14, 2024Updated on Sep 12, 202525OKX listing mechanism
Orders priced outside the permitted range may be cancelled. After trading begins Orders are matched according to normal trading rules. Trading fees are charged only on executed orders. Price limits and order cancellation During pre-open, orders must comply with the applicable price limits based on the pre-open reference or indicative price. Buy orders priced above the upper price limit will not be allowed. Sell orders priced below the lower price limit will not be allowed.Published on Apr 27, 2018Updated on Mar 16, 20267,445Lead traders: Spot lead trading guidelines
Frozen assets can't be used as margin, transferred, withdrawn, or used for purposes outside of the lead trade. You can check which assets are frozen under My assets. Unlike regular spot assets, spot lead crypto currently can't be sold by going to Trade > Spot > Sell. You can sell it in one of the following places: Trade > Lead trades > All lead trades or Spot lead trades Copy trading > My lead trades > Ongoing Currently, spot lead trading doesn't allow for setting a custom sell amount.Published on Oct 30, 2023Updated on Feb 9, 2026194
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