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How do I link an authenticator app?
Download Authenticator App through App Store or Google Play Store If you're using an Apple Device, search and download the Authenticator app through the App Store.For Android devices, you can download the app from Google Play (your device must be able to access Google services).Published on Aug 29, 2023Updated on Feb 12, 202615,889How to fix passkey error 50162 on Android devices
Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services. Locate Google Play services in your phone's application list Select the kebab menu icon and select Uninstall updates. Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page.Published on Dec 8, 2025Updated on Dec 26, 2025899Why is my OKX app not working?
Check the App Store or Google Play for updates. Install any available updates before opening the app again. Many app crashes are fixed through regular updates and bug patches.2. Check your internet connection Connectivity issues can prevent apps from loading. Try the following: Switch between Wi-Fi and mobile data Disable any VPN or proxy Check whether the platform’s servers are experiencing downtime If the service itself is down, you may simply need to wait until it’s restored.3.Published on Mar 16, 2026Updated on Mar 16, 2026OKX DEX user guide (app)
Boost is designed to help users engage with Web3 ecosystems and discover additional value through participation-based incentives.What exchange modes are supported on the OKX DEX app?Meme Mode Meme Mode focuses on trading specific Meme tokens. Users can browse and trade Meme-related assets in a dedicated market view with tailored trading options.Published on Aug 24, 2023Updated on Mar 3, 20265,957How do I make a deposit? (app)
If you can't find a certain token and network on the deposit page, it means this token is not supported and your assets may be lost.On the app There are 2 ways to make a deposit to your account: Open your OKX app, select Deposit Opening Deposit page from Homepage Open your OKX app, go to Assets, and select Deposit Opening Deposit page from Assets Select the crypto that you want to deposit, then select the Deposit network Deposit details will then automatically generate Select your OKX account inPublished on Aug 22, 2023Updated on Jan 26, 2026147,574How do I make a withdrawal? (app)
If you've set up a passkey: Withdrawal amount > 10,000 USDT: passkey + dual verification (phone/authenticator app + email) Withdrawal amount ≤ 10,000 USDT: you can choose passkey + phone (preferred) or authenticator app, or 3FA/2FA (if only 2FA is available, only 2FA is required) If you haven't set up a passkey: Phone + authenticator app (if bound) + email3. How is multi-factor verification performed during withdrawals?Published on Aug 22, 2023Updated on Mar 16, 20265,763How do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on Aug 16, 2023Updated on Mar 3, 202612,719How do I enable allowlist? (app)
If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Assets > Withdraw. 2. Select your preferred withdrawal method (Withdraw crypto) > select the Asset you'd like to withdraw > Select destination. 3. Select Address book > select Address Settings in the top-right corner > you can either enable the Allowlist only or enable the New address withdrawal lock at the same time.Published on Aug 14, 2023Updated on Feb 12, 20261,893Disabling cloud sync on your authenticator app
Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.Published on May 12, 2023Updated on Feb 12, 20264,460How can I troubleshoot web or app issues?
Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on Feb 11, 2026Updated on Mar 4, 20263How do I change my authenticator app?
You'll receive an email/SMS confirmation upon changing authenticator app successfully.Web Go to the Profile icon and select Security. Find Security on the Profile page Find authenticator app and select Change. Find Authenticator app in the Authentication methods section Select Continue and follow the on-screen instructions.Published on Sep 11, 2023Updated on Mar 16, 20264,236How do I manage my wallet? (app)
A wallet is all you need for your Web3 experience.Getting started Open the OKX official website, select Download App, and scan the QR code to download the OKX app. Alternatively, you can also search for the OKX app on the App Store or Google Play.Published on Aug 22, 2023Updated on Feb 12, 20261,965How do I close my account? (app)
Get SMS/email and the authentication code and Confirm to close the account Note: it's required to bind with the authenticator app in your account before closing it.Published on Aug 22, 2023Updated on Feb 11, 2026885How do I freeze my account? (app)
However, if you decide to unfreeze the account, you can unfreeze it by completing security authentication (Phone authentication, Email authentication and Authenticator app).Published on Aug 22, 2023Updated on Mar 4, 2026357Pay passkey setup FAQ
If no passkey pop-up appears; On the iOS system, install and open the Passwords app plus enabling iCloud Keychain, while on the Android system, set Google as Autofill and update Google Play Services Restart phone Close and reopen OKX app If biometric setup is incomplete; Passkeys require Face ID/Touch ID (iOS) or fingerprint/face unlock (Android) plus a passcode/screen lock.Published on Dec 18, 2025Updated on Jan 2, 2026