All
FAQ
Announcements
Product documents
How to fix passkey error 50162 on Android devices
You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions. Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services.Published on Dec 8, 2025Updated on Dec 26, 2025882How do I fix common issues with DEX trading wallet passkeys?
1. What happens if I move my passkey to a device that doesn't support it? Your DEX assets will still appear in your wallet, but you won't be able to use CeDeFi trading functions on that device.2. What if I see a message saying the maximum number of passkeys has been reached? Each DEX trading wallet allows multiple passkeys, but there's a limit. If you see this message, go to Passkey Management...Published on Jan 29, 2026Updated on Jan 29, 2026How do I fix errors when submitting my institutional verification?
Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560OKX House FAQ
Advanced e-commerce infrastructure: experience a smooth, onchain shopping journey with a platform designed to mimic the intuitive feel of traditional online shopping portals. Zero-fee trading: benefit from secondary market NFT trading without any transaction fees, making it easier to trade or gift your collectibles.Published on Nov 29, 2024Updated on Mar 2, 202614How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on Sep 5, 2023Updated on Feb 12, 2026844How do I use Merchant Coupon Code?
Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on May 19, 2025Updated on Jan 2, 202619Security audit report collection
Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, please check out the audit report here. OKX Wallet Marketplace Solana NFT transactions audit report - 2022.07.27 OKX Marketplace of Solana has passed a safety audit by CertiK. Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, check out the audit report here.Published on Nov 11, 2022Updated on Jan 27, 20267,070How do I download my BR Tax return?
A copy of your Declaração do Imposto de Renda and the Recibo da Declaração can be downloaded from the Portal Meu Imposto de Renda, accessed through your Gov.br account.To obtain them online, please follow the steps below: Go to: https://mir.receita.fazenda.gov.br/portalmir/pagina-inicial Log in with your Gov.br account Select the “Documentos e Arquivos (Cópia da Declaração)” Select the Documentos e Arquivos (Cópia da Declaração) to proceed Select the most recent tax year Download the PDFs for “CópiaPublished on Nov 19, 2025Updated on Nov 21, 20253McLaren Race Rewind Singapore Winners
In this case, customers that participated during TOKEN2049 at the OKX booth on September 18th and 19th, 2024 and customers who are based in eligible jurisdictions that participated online between September 20th - 23rd, 2024, will have their wallet addresses entered into the random selection generator which will pick the winning wallet addresses, which will be published as they are picked on this page starting Monday 23rd 00:00 BST.Published on Sep 18, 2024Updated on Sep 8, 202513How do I use OKX Wallet Trader Mode for copy trading?
Fixed Ratio Buy the same token at a fixed ratio of the target address's purchase value. Buy Ratio: The proportion of the token purchased in copy trading. Max Buy Amount: The maximum quantity of the token purchased in copy trading. Skip Holdings: Option to avoid repeatedly buying tokens already held. Fixed Amount Buy the token in copy trading based on a specified fixed quantity. Buy Amount: The fixed quantity of the token to purchase.Published on Dec 10, 2025Updated on Mar 16, 202613Common scam tactics
This case exemplifies the importance of online financial awareness and serves as a reminder to be cautious when presented with too-good-to-be-true opportunities on the internet. It also underscores the need for vigilance and knowledge to protect oneself from online scams. Scammers provided a step-by-step guide to the victim to complete the tasks Fraudulent customer service advises the victim to complete another round of tasks in order to withdraw the earned comissions3.Published on Sep 28, 2023Updated on Feb 6, 20262,595How do I check the status of my institutional verification?
Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202532Will the token balance change without any on-chain activity?
For dividend-paying tokens, the token balance is adjusted according to the dividend ratio at fixed intervals. There may be other irregularities. The contract constructor can modify the token contract's balance, and these balances may also change dynamically. OKX Wallet has currently improved the real-time update of these token balances and provides notifications for such changes.What can I do if there's an unexpected change in my balance?Published on Sep 22, 2023Updated on Sep 12, 20251,374Crypto gift FAQ
Additionally, you can choose to set each recipient's amount as either a random amount or a fixed amount. Determine the crypto and amount Add the message that you wish for the recipient Insert the message to the recipient Select the recipient from your contact list Note: select the recipient from your contact list to receive the gift, or you can create the gift link and send it to them as a gift.Published on Sep 26, 2024Updated on Mar 4, 20261,085What can I do with Discover in the OKX wallet?
Users gain exclusive access to high-quality, innovative projects all in one place, making exploration simpler and more rewarding.Unlock limitless potential with offline events In addition to online experiences, OKX Wallet is dedicated to enhancing user access to Web3 offline events. The platform simplifies participation by supporting one-click event creation, browsing events by map, adding favorites, and purchasing NFT tickets online.Published on Feb 24, 2023Updated on Mar 3, 20266,329