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Passkey FAQ
If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Mar 4, 2026FAQ116Pay passkey setup FAQ
If no passkey pop-up appears; On the iOS system, install and open the Passwords app plus enabling iCloud Keychain, while on the Android system, set Google as Autofill and update Google Play Services Restart phone Close and reopen OKX app If biometric setup is incomplete; Passkeys require Face ID/Touch ID (iOS) or fingerprint/face unlock (Android) plus a passcode/screen lock.Published on Dec 18, 2025Updated on Jan 2, 2026FAQHow do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on Aug 16, 2023Updated on Mar 3, 2026FAQ12,720How do I add OKX widget on my phone?
Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on Aug 15, 2023Updated on Feb 12, 2026FAQ5,798Security audit report collection
Certik OKX Wallet front-end, mobile (iOS/Android) and SDK components audit report - 2024.05.23 The front-end, mobile (iOS/Android) and SDK components of OKX Wallet have passed the security audit by CertiK: A portion of Mobile App Source Code which contains both the iOS and Android components responsible for wallet creation/import, password management and data backup to cloud platforms.Published on Nov 11, 2022Updated on Jan 27, 2026FAQ7,070Why is my OKX app not working?
For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4. Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on Mar 16, 2026Updated on Mar 16, 2026FAQDisabling cloud sync on your authenticator app
Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default. Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default.Published on May 12, 2023Updated on Feb 12, 2026FAQ4,460OKX Launches XRP
XRP withdrawal - 20:00 Dec 15, 2017 (Beijing time) OKX iOS App (Version 1.5.5) does not support deposit & withdrawal of Ripple(XRP) at the moment. As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services. OKX December 15, 2017Published on Dec 15, 2017Updated on Nov 17, 2025AnnouncementsHow do I create a DEX trading wallet?
When creating a Passkey wallet, you’ll need to log in to a cloud service where your wallet will be backed up automatically: Completed identity verification Created a Passkey in the exchange A device that supports Passkey (iOS 16+ or Android 8+ with Google services access) An email address that complies with the zkEmail standardHow do I create a DEX trading wallet? Entry point: the first time you trade a DEX token, go to the trading page or asset page and select Create Wallet.Published on Jan 29, 2026Updated on Jan 29, 2026FAQ1Announcement from OKX regarding the delay of Blur (BLUR) listing
OKX, Feb 14, 2023 Download OKX App for iOS, Android, macOS, and Windows >>> Click here for Twitter >>> Click here for Telegram >>> Click here for Discord >>> Click here for Youtube >>> More >>>Published on Feb 15, 2023Updated on Nov 17, 2025AnnouncementsOKX will list USDT/USDC for spot trading
OKX, Feb. 1, 2023 Download OKX App for iOS, Android, macOS, and Windows >>> Click here for Twitter >>> Click here for Telegram >>> Click here for Discord >>> Click here for Youtube >>> More >>>Published on Feb 1, 2023Updated on Nov 17, 2025AnnouncementsOKX will list DAI and TUSD for the Convert in Stablecoins
OKX, Sep. 23, 2022 Download OKX App for iOS, Android, macOS, and Windows >>> Click here for Twitter >>> Click here for Telegram >>> Click here for Discord >>> Click here for Youtube >>> More >>>Published on Sep 23, 2022Updated on Nov 17, 2025AnnouncementsOKX will list ETHW/USDC for spot trading
OKX, Sep. 16, 2022 Download OKX App for iOS, Android, macOS, and Windows >>> Click here for Twitter >>> Click here for Telegram >>> Click here for Discord >>> Click here for Youtube >>> More >>>Published on Sep 16, 2022Updated on Nov 17, 2025AnnouncementsOKX will list Blur (BLUR) for spot trading
OKX, Feb 8, 2023 Download OKX App for iOS, Android, macOS, and Windows >>> Click here for Twitter >>> Click here for Telegram >>> Click here for Discord >>> Click here for Youtube >>> More >>>Published on Feb 8, 2023Updated on Nov 17, 2025AnnouncementsOKX completed the token migration of ITC
OKX, Sep 14, 2022 (UTC) Download OKX App for iOS, Android, macOS, and Windows >>> Click here for Twitter >>> Click here for Telegram >>> Click here for Discord >>> Click here for Youtube >>> More >>>Published on Sep 14, 2022Updated on Nov 17, 2025Announcements