In the event that additional fees are charged by the payment service provider, the seller must provide proof of transaction to clearly show the amount deducted. When placing an ad, the sellers' instructions in the Terms of Trade must not contradict the rules of this User Transaction Policy (price, fees, remarks, etc.).

Before making any payment, ensure you understand the nature of the transaction and deal only with trusted entities. Avoid clicking on links or downloading attachments from unknown sources, which can lead to malware infecting your devices. The platform doesn't encourage offline transactions due to unforeseen risks. Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions.

This may occur when an attacker generates an address similar to one you have recently used (address prefix and suffix are the same), potentially creating fake records such as USDT transfers to you, increasing the likelihood of copying it as a hacker address in your transaction history. Please proceed cautiously if you encounter these risk interceptions when trading on the chain. You can refer to more risk examples here.

Go to Transfer, and select Deposit Select Transfer to start depositing your AUD Select AUD under Cash Select the deposit method you prefer and Next to check the required details for your transfer, then select Next Review our instructions, initiate a deposit using your online banking system, select Done after copy/paste the required info from OKX to your online bank Confirm the deposit transaction from your bank account Note: The deposits from crypto exchange platforms (CoinSpot etc.) and cross-border

To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...

They are: MATIC-USDT / LINK-USDT / OP-USDT / SHIB-USDT / FIL-USDT / GALA-USDT / AVAX-USDT / TRX-USDT / EOS-USDT / BCH-USDT / ATOM-USDT / FTM-USDT / AXS-USDT / BNB-USDT / MANA-USDT / UNI-USDT / SAND-USDT / MASK-USDT / DYDX-USDT / NEAR-USDT / APE-USDT Last but not least, we have upgraded the Profit and Loss (PnL) view to provide you with better visibility on your gains and losses. Some of these include net profit after transaction fees. More updates to come in the upcoming weeks.

Why am I receiving an error when adding a debit or credit card? If you're experiencing difficulty with adding your card, please double-check that the card details you entered are accurate. If you're still having issues, reach out to us here for assistance. On some occasions, you will be prompted during the add card process to do extra authentication via a 3-D secure authentication process.5. Why am I receiving an error when completing a transaction with my debit or credit card?

Don't delete any chat messages—they're essential for us to review and investigate your case.What's the anti-phishing code and why it's important? The anti-phishing code is a unique identifier included in all official OKX emails. If it’s missing or doesn’t match your code, the email is likely a scam.Learn more on how you can set it up here.What trading rules should I follow to stay safe in P2P?

Our platform is designed to support large-volume transactions seamlessly, offering over 1,100+ payment options and 100+ currencies. Why choose OKX P2P block trade? Large trades made simple: OKX P2P simplifies the process of buying and selling large amounts of crypto, so you can trade with confidence. Maximum security: We collaborate with verified Block Trade Merchants to guarantee secure and speedy transactions, as well as efficient dispute resolution.

Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.

Why am I receiving an error when adding a card? If you're experiencing difficulty with adding your card, please make sure the card details you entered are accurate. If you're still having issues, contact us here for assistance.4. Why am I receiving an error when completing a transaction with my card? Please make sure your card hasn't expired and all details are entered correctly. If the issue persists, you can contact your bank to learn more or contact us here.5.

When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.

You can review your withdrawal history: On the web: select Assets > Withdrawal > All withdrawals On the app: select Portfolio > transactions > filter Cash withdraw type Web: all withdrawals on the withdrawal page App: transactions on the Portfolio page5. Why is my withdrawal rejected by Wise? Certain payment service providers, like Wise, don't facilitate transfers from cryptocurrency exchanges.6. Where do I find limits, fees and processing time details for cash withdrawal?

Withdrawal process： In regard to withdrawals from OKX, the Online Risk-Management System checks for withdrawal frequency, as well as for abnormalities in profits and account behavior. The withdrawal transactions that pass the above checks of the Online Risk-Management System are sent to the Vault System. This system then automatically creates an unsigned transaction.

Read through the frequently asked questions to know better about what Travel Rule is in OKX.The purpose of the Travel Rule implementation at OKX The Travel Rule is an international standard established to combat money laundering and terrorist financing within virtual assets. It requires virtual asset service providers (VASPs) like OKX to disclose specific customer data for crypto asset transactions of more than a certain amount.