All
FAQ
Announcements
Product documents
NEAR service is under maintenance in OKX Wallet
Dear OKX users, Due to the upgrade in the NEAR Network, the service of NEAR Network is temporarily unavailable in OKX Wallet. Service is expected to return to normal on November 4th, 2024. OKX team November 2, 2024Published on 2 Nov 2024Updated on 17 Nov 2025AnnouncementsFractal Bitcoin service is under maintenance in OKX Wallet
Dear OKX users, We are currently upgrading the Fractal Bitcoin services. The Fractal Bitcoin Network is temporarily unavailable for BRC20 and Fractal NFT uses in OKX Wallet. Please refrain from using it and try again after the process is done. OKX team November 11, 2024Published on 11 Nov 2024Updated on 17 Nov 2025AnnouncementsMovement Testnet service is under maintenance in OKX Wallet
Dear OKX users, Due to the rollback in the Movement Testnet, the service of Movement Testnet is temporarily unavailable in OKX Wallet. Service is expected to return to normal on October 25, 2024. OKX team October 18, 2024Published on 10 Oct 2024Updated on 17 Nov 2025AnnouncementsOKX to phase out Average Cost feature under Assets
To enhance the information accuracy of our services, OKX will start to remove the Average Cost feature from the Token Details page under Assets. Removal of the feature will start at 12:00 UTC on March 8, 2024. We will continue to support cumulative profit and loss features (Cml PnL and Cml PnL%) as usual. OKX team March 5, 2024Published on 5 Mar 2024Updated on 17 Nov 2025AnnouncementsCopy Trading Updates Under New Crypto Regulation for Our Customers in Turkiye
Dear Customers, We would like to share with you some important changes to our services in Turkiye in line with our principles of providing transparency and compliance with local laws and regulations. In accordance with the new laws and regulations published in the Official Gazette of the Republic of Turkiye on 2 July 2024, we will update our Copy Trading Service Terms regarding the prohibition of...Published on 27 Sept 2024Updated on 17 Nov 2025AnnouncementsTürkiye’deki Kullanıcılarımız için Yeni Kripto Regülasyonu Kapsamında Hizmet Güncellemeleri | Service Updates Under New Crypto Regulation for Our Customers in Turkiye
Değerli Müşterilerimiz, OKX olarak, şeffaflık ve yerel yasa ve düzenlemelere uyum ilkemiz doğrultusunda Türkiye’deki hizmetlerimizde yapılacak bazı önemli değişiklikleri sizlerle paylaşmak istiyoruz. 2 Temmuz 2024 tarihinde Türkiye Cumhuriyeti Resmî Gazetesi’nde yayımlanan yeni mevzuat uyarınca, OKX’in hizmetlerinde gerçekleştirilecek aşağıdaki değişiklikleri sizlere bildirmek isteriz: Türkçe Dil...Published on 26 Sept 2024Updated on 17 Nov 2025AnnouncementsWhy is my accessible balance lower than my funds unavailable for withdrawal?
However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion. The user is unable to withdraw 20 ETH because his accessible balance is lower than his funds under the unavailable for withdrawal portion.Published on 13 May 2024Updated on 8 Sept 2025FAQ338Multi-currency margin mode: cross margin trading
Keep the TP/SL orders for closing positions under isolated margin mode. Keep bot orders except for TP/SL orders under isolated margin mode. One-way mode Cancel all unfilled open orders (including bot orders) under cross margin mode. Cancel regular open orders for opening positions under isolated margin mode. Keep the bot orders for closing positions under isolated margin mode. Margin - Cancel all unfilled open orders (including bot orders) under cross-margin mode.Published on 21 Mar 2023Updated on 9 Feb 2026Product documentationTravel Rule FAQ
Under the Travel Rule, why do I need to verify the ownership of a private wallet? As part of our efforts to align with both local and global requirements, you're required to verify your personal (non-custodial) wallet addresses if you're in the regulated regions. This helps provide a safe and accountable platform for all.2. How do I verify my private wallet under the Travel Rule? You can verify your private wallet address via Cryptographic Signature.Published on 20 July 2023Updated on 5 Feb 2026FAQ798How do I access cryptocurrency derivative products in Australia?
If we determine that the documentation you submit is insufficient to demonstrate that you fall under one of the categories of wholesale client in the Corporations Act 2001 (Cth), we'll let you know that your application has been rejected. You should only reapply if your circumstances have changed materially, and you believe that you now qualify as a wholesale client under the Corporations Act 2001 (Cth).Published on 20 Mar 2024Updated on 17 Nov 2025FAQ20Suspension on Automatic Variation Margin Feature (within Cross Margin Mode)
Dear Valued Customers, Due to the recent major upgrade within our futures contract product, we are suspending the Automatic Variation Margin function under Cross Margin Mode effective 19:00 on December 15, 2017 (Hong Kong Time), while the Automatic Variation Margin feature under Isolated Margin Mode is not being affected. Please do take note of this and adjust your trading strategy where necessary.Published on 12 Dec 2017Updated on 17 Nov 2025AnnouncementsSUI user terms
PERSONS (AS DEFINED BY RULE 902(k) ADOPTED UNDER THE ACT), OTHER THAN TO DISTRIBUTORS, UNLESS THE TOKEN INTERESTS ARE REGISTERED UNDER THE ACT, OR AN EXEMPTION FROM THE REGISTRATION REQUIREMENTS OF THE ACT IS AVAILABLE.Published on 21 Apr 2023Updated on 17 Nov 2025AnnouncementsHow do I turn on and sync multiple charts on a screen?
Traders on our platform currently lack available settings under the multiple charts view. Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on 9 Aug 2024Updated on 10 Sept 2025FAQ30How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature as well App: translate English to your spoken language Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enterPublished on 26 Aug 2025Updated on 16 Mar 2026FAQ43How do I check the status of my institutional verification?
Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on 10 Oct 2024Updated on 8 Oct 2025FAQ32