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Why is there a minimum deposit amount for non-BTC?
The minimum deposit amount is set to ensure the financial efficiency and effectiveness of each transaction, avoiding management costs and fee wastage from small deposits. Transaction efficiency: The platform sets a minimum deposit amount to ensure that each deposit has a certain financial value, preventing increased management costs due to small deposits. On-chain deposit logic: Our platform is a...Published on 16 Oct 2024Updated on 3 Sept 2025FAQ32Why is my OKX app not working?
This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.Published on 16 Mar 2026Updated on 16 Mar 2026FAQWhat onboarding information is required for the non-profit organization (NPO)?
What's a non-profit organization (NPO)? An NPO is an entity, often tax-exempt, that seeks to serve the public good rather than make a profit. NPOs can operate within one jurisdiction or internationally and can include foundations, charities, non-governmental organizations, political organizations, volunteer service providers, research institutes, and professional organizations.Who are the key persons for an NPO?Published on 13 Oct 2023Updated on 12 Feb 2026FAQ71Where can I find the minimum deposit amount required for non-BTC?
What's the minimum deposit amount? The minimum deposit amount is the smallest quantity of a token that users need to transfer when depositing to our platform. If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select...Published on 16 Oct 2024Updated on 24 Oct 2025FAQ51How does futures spread trading work on OKX Liquid Marketplace?
How futures spreads are traded in crypto? Spread trading involves taking two futures positions in opposite directions: one long, one short. The idea is to make money off the price difference between the two futures – which are also called the two legs of the strategy. The profit a trader makes from this trade comes from the price difference, or spread, between those two contracts. That’s why this...Published on 13 Mar 2024Updated on 10 Sept 2025FAQ6My mobile phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Try these fixes first to check if you can get codes working again: Automate your mobile phone time.Published on 22 Aug 2023Updated on 27 Jan 2026FAQ459My authenticator app isn't working, what should I do?
If your authenticator app isn't working properly or you've lost access to it, try the following.My authenticator codes aren't working on OKX Try these fixes first to check if you can get your app working again: Sync your authenticator app time. For example, authenticator app has this feature under Settings > Time correction for codes > Sync now. Automate your mobile phone time.Published on 11 Aug 2023Updated on 9 Feb 2026FAQ1,917Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
For advanced users, you may refer to the MOOC Course and the academic monograph.How does zk-STARK work? We create a Merkle tree using the hash of each user's account as the leaves. Each account shows balances in USD for various tokens (e.g., BTC, ETH). To handle these balances, we separate its balances into non-negative equities and debts for each token. This way, we only work with positive numbers, making it easier to handle calculations and avoid errors.Published on 21 Oct 2024Updated on 11 Feb 2026FAQ89Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
In this article, we'll introduce how it works and explain the general mathematical concept, but if you're interested in diving deeper, start here or here.How does it work? *Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on 10 May 2023Updated on 8 Sept 2025FAQ178Announcement: Updated stablecoin lending APR logic for Simple Earn Flexible and Auto-Earn
Here's an example of how it works: If your minimum lending APR is 5% and the borrowing interest rate is also 5%, your funds will be eligible for lending. With a borrowing pool of 1,000 USDT, the annual return is 50 USDT. However, if the eligible lending pool is 1,250 USDT, the 50 USDT return spread over that amount will result in a final APR (called lending APR) of 4%.Existing rules for non-stablecoins For non-stablecoins, the existing lending rules remain the same.Published on 13 Nov 2025Updated on 13 Nov 2025AnnouncementsAddress type upgrade FAQ
Example 2: Entry 1: (Standard) Address A Entry 2: (Universal) Address A Entry 3: (EVM) Address A These addresses will be merged to Entry 3, which allows withdrawals of any crypto selected for EVM compatible networks.How does the verification period works after the address type upgrade? If you have multiple entries for the same address with different verification statuses, examples: Entry 1: (Standard) Address A is non-verified. Entry 2: (Universal) Address A is verified until next week.Published on 26 Aug 2025Updated on 30 Dec 2025FAQ858How to prevent phishing emails?
The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording.Published on 24 June 2025Updated on 16 Dec 2025FAQ3OKX P2P verified merchant service agreement
Verification Processing Time Verification may take approximately 14 working days after all required information is submitted.4.Published on 15 Sept 2023Updated on 28 Jan 2026FAQ706OKX P2P dispute handling rules
For non-instant payment methods where the seller cannot receive payment on time, OKX customer support will contact the seller to release the crypto between 2 to 5 working days based on the user region. If the payment doesn't arrive within the specified timeframe, the seller should contact customer support using the 'Need Help?' option within the relevant order that requires follow-up.Published on 28 Aug 2023Updated on 11 Mar 2026FAQ1,105OKX Policy on BTG Hardfork
This refers to the blockchain mining that takes place in a non-public environment, which may result in unequal distribution of new coins and profits margins that lean heavily towards the original supporters and developers of BTG. BTG will apply the Equihash Proof of Work (PoW) algorithm. This algorithm is different from the SHA256 algorithm that Bitcoin is using because it is a memory-oriented PoW, which is limits hash power by how much RAM you have.Published on 23 Oct 2017Updated on 17 Nov 2025Announcements