All
FAQ
Announcements
Product documents
How does futures spread trading work on OKX Liquid Marketplace?
Trade all sorts of spreads: carry trades (spot vs future/perp), futures spreads (future vs future/perp), call/put spreads, calendar spreads, butterfly spreads, condors, ratio spreads, diagonal spreads, back spreads. Bespoke instruments: customize your own strategies with up to 20 legs.Published on 13 Mar 2024Updated on 10 Sept 20256Why do I have to trade on OKX Liquid Marketplace?
Customizable strategies: Carry trades (spot vs future/perp), futures spreads (future vs future/perp), call/put spreads, calendar spreads, butterfly spreads, condors, ratio spreads, diagonal spreads, back spreads. Options/volatility strategies: collars, straddles, strangles, covered call, protective put, synthetic futures. Creation of synthetic currency pairs by going long one name and short another. For example, BTC/USDT vs AVAX/USDT booked atomically create a synthetic BTC/AVAX pair.Published on 13 Mar 2024Updated on 30 Oct 202516How do I enable allowlist? (app)
Whitelist vs. No-Verification Address: These settings are independent and do not affect each other. New Address Withdrawal Lock: If New Address Lock is enabled, newly added whitelist addresses cannot be used for withdrawals for 24 hours, adding extra security.Published on 14 Aug 2023Updated on 12 Feb 20261,893Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Total balance verification: firstly, we verify the low-degree proof generated in number 5. Then further open verification is performed on the sampled data generated in number 4. First to verify that the data is consistent with the polynomial commitment and second to verify that the data satisfies the constraints constructed in number 1. Finally, the combination coefficients of the low-degree test polynomial are verified.Published on 10 May 2023Updated on 8 Sept 2025178What's OKX Security Assistant?
Below are the best practices when it comes to handling risky situations: What the OKX Security Assistant displays when there's a riskSingle-item uninstall vs. one-click uninstall Single-item uninstall: suitable when there are only a few risk items and you want to confirm their sources one by one.Published on 15 Jan 2026Updated on 13 Feb 20266What's the Spot Grid bot and how do I use it?
This setup allows the bot to continuously buy low and sell high. Grid trading doesn't guarantee profits and has limitations, amongst others: in a strongly trending market, buy or sell orders may remain unfilled, or in a downtrend, filled buy orders may lead to losses.Published on 12 Feb 2025Updated on 17 Nov 202511How do I track my assets when trading in Spot and Futures mode?
The type of list display can be selected according to the requirementsHow do I hide assets with low balance? The filtering options have also been optimized for a more efficient user experience. Select the filter button Turn on the option to hide assets with balances of 0 - 1 USD Check on the filters that you'd like to set on your tradingFAQWhy does the number of Positions option become very large?Published on 23 Oct 2024Updated on 12 Feb 202618What's OKX Convert?
The minimum limit is close to 0, allowing you to convert any small balance at a low threshold. The maximum limit depends on the specific crypto. You can insert an amount and select Convert for a preview.Published on 27 Sept 2023Updated on 6 Mar 20262,160How do I safeguard my Web3 wallet from fraudsters?
Fraudsters exploit the "greedy for a bargain" mentality and entice users to buy fuel or gift cards at low prices. They may also use captcha platforms for recharging. When users click the provided link, fraudsters can invoke code to maliciously alter permissions, obtain user password signatures, and thus gain control over the wallet address.Published on 13 Dec 2023Updated on 27 Jan 2026961Why haven’t I received a reply from the blockchain project team?
If your transaction is still pending Delays may occur due to network congestion or low transaction fees. You can monitor updates on blockchain explorer or wait for additional confirmations.When should I contact customer support? You should reach out to customer support via OKX Assistant if: Your OKX transaction shows completed, but your balance hasn’t updated. You accidentally sent crypto to the wrong address or network. But first, visit here.Published on 17 Oct 2025Updated on 27 Jan 202612Trading bot FAQ
This setup allows the bot to continuously buy low and sell high. Grid trading doesn't guarantee profits and has limitations, amongst others: in a strongly trending market, buy or sell orders may remain unfilled, or in a downtrend, filled buy orders may lead to losses.Published on 12 Feb 2025Updated on 11 Dec 2025Why can’t I see or use my crypto balance?
Network congestion or low gas fees can cause delays. What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer. Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended.Published on 14 Oct 2025Updated on 15 Jan 20263Where do I find limits, fees and processing time details for cash withdrawal?
We aim to keep processing fees low. If a fee applies, we'll clearly display the fee amount. Otherwise, you'll see No fee stated. When selecting a withdrawal method, you'll always see the processing fees. The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your withdrawal is.Published on 23 May 2025Updated on 4 Mar 202634Common scam tactics
Don't readily believe messages on social platforms that encourage using digital assets for virtual recharge card transactions at high purchase prices or low selling prices. Stay alert to various enticing messages claiming "high returns." Be cautious when an individual requests upfront payment through unconventional methods, such as wire transfers, gift cards, or cryptocurrencies.Published on 28 Sept 2023Updated on 6 Feb 20262,596Where do I find limits, fees and processing time details for cash deposit?
We aim to keep processing fees low. If a fee applies, we'll clearly display the fee amount. Otherwise, you'll see No fee stated. When selecting a deposit method, you'll always see the processing fees. The fee as displayed on the deposit page for app The fee as displayed on the deposit page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your deposit is.Published on 23 May 2025Updated on 12 Feb 202627