If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Try these fixes first to check if you can get codes working again: Automate your mobile phone time.

We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.

Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app. If this doesn't help, you'll need to change or unlink your authenticator app.

Can a mobile phone bill or invoice be used as Proof of Address? Unfortunately, mobile phone bills or invoices are not within the scope of acceptable verification documents. Please provide another valid document. Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document.

Mobile verification The mobile verification feature allows users to receive codes on their mobile devices to confirm fund withdrawals, password changes and changes to other settings. For more details, you can learn about it here. Face verification The face verification system enhances user security through precise verification checks, including liveness detection and face comparisons. These measures provide an added layer of safety for account activities and user authenticity.

You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up. If your account already has 10 passkeys, you'll need to remove one before adding a new one.

Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.

Enter your P2P trading profile, either on the web or on your mobile. Create a new ad or modify an existing ad. Create your ad for P2P trading Select your preferred mode from the list: Public, or Private in the Marketplace option. Select your preferred marketplace to start P2P trading

Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.

Apple Pay is a secure, contactless mobile payment service by Apple that lets you make purchases using your Apple devices and linked cards. You can now use Apple Pay to buy crypto instantly on our platform—directly from your iPhone or other supported Apple devices. This feature is currently available only to Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification.

Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.What is an anomaly in your device's operating environment?

Google Pay is a secure and contactless mobile payment service by Google that allows users to make purchases both on the web and in apps using their android devices and linked cards. You can now buy crypto on our platform with Google Pay instantly. Buy with Google Pay is only available for Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification. Please note that Google Pay isn't available on devices running iOS at this time.

This is available in Simple and Exchange modes, and can only be accessed via the OKX mobile app. You can set up a daily, weekly, every 2 weeks, or monthly plan for purchases by following these steps.How do I create a recurring buy plan?

You'll also need to input the security code (one-time password) that they see from the new device to the old device.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it.

password An email/SMS notification will be sent out once the change is successfully made Note: withdrawals and P2P trading will be unavailable for 24 hours on any new device after you change your login password.Troubleshooting common password reset issues If you see any of the issues below, try the related solution.Operation limit reached This means the password reset was attempted too many times, you can wait for a while and try again later.Didn’t receive the SMS verification code Please check your mobile