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What should I do during or after a scam?
Trace asset flows on the blockchain: attempt to trace the flow of assets using blockchain explorers and other tools to understand where the funds went after the transfer. This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered.What else do I need to do to trade safely?Published on 11 Mar 2024Updated on 4 Mar 2026718Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on 8 Aug 2025Updated on 3 Oct 20259Apple Pay – Additional Terms
Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on 8 Aug 2025Updated on 3 Oct 20259How do I secure my account after detecting unusual activity?
Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices. You can turn off or change your authenticator app at any time.Published on 21 Mar 2025Updated on 12 Feb 202629How can you protect yourself from a phishing attack?
If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on 17 Aug 2023Updated on 3 Mar 20263,667How do I buy crypto with Google Pay?
If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance. If you want to find out how you can buy crypto with Apple Pay, visit here.Published on 22 July 2025Updated on 4 Feb 20263How do I buy crypto with Apple Pay?
If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on 2 July 2025Updated on 2 Mar 20265Do I need to pay fees for deposit and withdrawal?
Always back up your Web3 wallet's private keys and seed phrases before uninstalling or updating the app to keep your assets safe.Published on 1 June 2023Updated on 16 Mar 20265,555How do I avoid scams from off-site communication in P2P transactions?
Don’t rush to make the payment if the remaining time in the payment window is insufficient, as the order may be canceled if you transfer funds after the timeout.What safety practices should I follow during P2P trades? Never engage in any form of communications off-site — always stay on our in-app chat. Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection.Published on 11 Sept 2025Updated on 26 Sept 202512How does futures spread trading work on OKX Liquid Marketplace?
Trade all sorts of spreads: carry trades (spot vs future/perp), futures spreads (future vs future/perp), call/put spreads, calendar spreads, butterfly spreads, condors, ratio spreads, diagonal spreads, back spreads. Bespoke instruments: customize your own strategies with up to 20 legs.Published on 13 Mar 2024Updated on 10 Sept 20256Why do I have to trade on OKX Liquid Marketplace?
Our Liquid Marketplace is the most powerful on-demand liquidity network on the market, to give traders the power to run any trading strategy, at any size, at the price they want. It provides liquidity-as-a-service (LaaS) allowing traders to tap into endless liquidity through an execution layer that automates trades and settlements off the order book. It allows them to: Improve their derivatives trading workflow with end-to-end automated execution and instant settlement.Published on 13 Mar 2024Updated on 30 Oct 202516How do I submit my proof of address (POA)?
If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 3 months. The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification.Published on 5 Sept 2023Updated on 12 Feb 2026844How do Simple Buy/Sell and Spot Trading differ?
If you swap one asset for another and then swap back immediately, in addition to fees, you’ll pay the spread on each leg of the exchange.Where can I check the trading fees? You can view the current maker/taker fee tiers for Spot herePublished on 28 July 2025Updated on 9 Dec 20252Beneficial Ownership FAQ
For example, the owner of an institution’s parent company could be deemed the institution’s beneficial owner, depending on the organizational structure between the institution and its parent.Why does OKX need to know my institution’s ownership structure?Published on 10 Oct 2024Updated on 1 Dec 20256What is Proof of Reserves (PoR) user snapshot data?
Initial: Funding account 5,000 USDT Flexible/Fix Loan: user stakes 5,000 USDT to borrow 0.1 BTC Comparison between user assets after the loan and snapshot data: Account equity Snapshot Initial assets 5,000 USDT Loan User puts down 5,000 USDT as collateral to borrow 0.1 BTC Borrowed loan? Funding account: 0.1 BTC Grow account: 3,422.46 USDT Note: This is a user's collateral equity.Published on 20 Jan 2023Updated on 4 Mar 2026487