All
FAQ
Announcements
Product documents
How do I whitelist OKX Emails?
and domains and select Add safe sender Insert okx.com and select OK Add email to whitelist Select Save to complete the email whitelistPublished on 26 Nov 2024Updated on 8 Sept 2025FAQ67How do I check if an email is officially from OKX via EML file?
., Gmail, Outlook) The system will check SPF, DKIM, and DMARC records. If the sender isn't authorized, the email may be rejected, marked as spam, or labeled as a "suspicious sender" in the user interface.If the email provider has more lenient rules (e.g., QQ Mail, some corporate mailboxes) The email may still be delivered even if SPF/DKIM fails, and the warning indicators may be less visible. This can make it easier for some users to mistake a faked email for an official message.Published on 24 Nov 2025Updated on 4 Mar 2026FAQ13OKX P2P Adds Western Union for IQD
We are thrilled to announce that Western Union has been added to our platform as a new payment method! This means that you can now use Western Union to deposit or withdraw funds for your cryptocurrency trades on OKX P2P. We hope this new addition will enhance your trading experience on OKX P2P. As always, if you have any questions or concerns, please don't hesitate to contact our customer support...Published on 24 Mar 2023Updated on 17 Nov 2025AnnouncementsHow do I add my emergency contact?
This is how your emergency contact appears, and you can always make an update to itWeb Log in on the website > Go to your profile icon > Security > Emergency contact > Add. Select Emergency contact under Advanced security in the Security section Read the description and guide before proceeding to Add emergency contact. Introduction to emergency contact and to proceed further, select Add emergency contact Enter contact details.Published on 24 July 2025Updated on 12 Feb 2026FAQ240How to add personalized messages for custom price alerts?
With the ability to add personalized messages to these alerts, you can include tailored notes, reminders, or even specific trading strategies to guide your actions when the alert is triggered. This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on 6 Feb 2025Updated on 10 Sept 2025FAQ3How to add a payment method to OKX P2P trading?
Knowing how to add your payment method will smoothen your P2P trading process. Learn how you can add your payment method below.Published on 22 Aug 2023Updated on 30 Jan 2026FAQ1,882How do I add margin for margin trading?
After opening a position, click the ➕ button next to the margin in the position and asset section to add or reduce margin. You can add 10% to 100% of the trading account funds. As the margin increases, the liquidation price will change; the more margin you have, the lower the risk of liquidation. The maximum amount you can add or reduce is displayed on the page.Increase or decrease margin in cross margin mode. In the cross margin mode, there is no additional button under the position.Published on 20 Mar 2023Updated on 3 Feb 2026FAQ35How do I deposit AUD with a debit or credit card?
To initiate a transfer, you'll need to add your card which is issued by an Australian bank and isn't expired.Published on 4 Feb 2026Updated on 13 Feb 2026FAQHow do I enable allowlist? (web)
If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4. Select Add address and select your preferred options; whether single address or multiple addresses. Note: when adding address, you can save the network selected as an EVM network address to withdraw other crypto from this network.Published on 14 Aug 2023Updated on 12 Feb 2026FAQ416How do I manage my P2P settings?
To find P2P settings, follow these steps: Web: select Buy crypto from the navigation menu > P2P trading > My profile App, Pro mode: open menu and select Buy crypto > P2P trading > ProfileHow do I add or delete payment methods? Once you open your P2P profile, look for the payment section: it's called Manage payment methods on the website and Payment in the app. Select Add or Add account to add a new payment method. You'll need to select the currency and your bank or payment system.Published on 22 Aug 2023Updated on 29 Aug 2025FAQ2,523How do I enable allowlist? (app)
If there's no address available, you can select Add Recipient at the bottom of the Address Book page to add a new address. Tap Add Recipient > select Recipient Type > choose the network > paste the address > Next > Enter Address Name > Save Address. If you see the prompt “Invalid address” when adding a new withdrawal address, possible reasons and solutions include: Tag not filled in: Some cryptocurrencies (e.g., XRP) require a tag. Please make sure it is provided.Published on 14 Aug 2023Updated on 12 Feb 2026FAQ1,893System upgrade on Sep 14, 2023, 06:30-06:40 UTC
During the upgrade period, users with open positions are unable to add margin through transfer. Please evaluate your account risk based on the position/account margin level, and add the margin in advance if needed. Thank you for your understanding and support. We'll continue to provide you with better products and service! Regards, OKX teamPublished on 12 Sept 2023Updated on 17 Nov 2025AnnouncementsOKX to upgrade the asset system
During the upgrade period, traders with open positions will be unable to add margins through a transfer. Please evaluate your account risk based on the margin level of your position/account and, if necessary, add margins beforehand. Thank you for your understanding and support. We’ll be committed to providing you with superior products and services! Regards, OKX teamPublished on 23 Jan 2024Updated on 17 Nov 2025AnnouncementsHow do I find my deposit address and tag/memo/comment?
You can add up to 20 addresses for different cryptos and networks.How do I switch between multiple deposit addresses? If you have multiple deposit addresses, all of them can receive funds. Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address?Published on 22 Aug 2023Updated on 3 Mar 2026FAQ67,603What should I do if I mistakenly withdraw crypto via the wrong network?
Return to the MetaMask wallet, select the network that you've wrongly transferred, or select Add a network to add the network Select or add the network you wrongly transferred on MetaMask 5.Published on 17 Mar 2023Updated on 26 Jan 2026FAQ5,406