All
FAQ
Announcements
Product documents
What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on 16 Mar 2026Updated on 16 Mar 2026FAQOKX Wallet Now Support on Full Approval History
OKX wallet officially launched full historical approval analysis on October 13, 2023 (HKT). You can click the "Approval" tab on the OKX wallet homepage to view and manage your full wallet approval records. The feature is currently available on Ethereum, OKTC, BNB Chain, Polygon, Avalanche C, Fantom, Optimism, Arbitrum One, Gnosis, zkSync Era, and more chains coming soon. Please note: Due to the openness of on-chain contract deployment, fraudulent phishing contracts occur from time to time.Published on 16 Oct 2023Updated on 17 Nov 2025AnnouncementsHow do I submit my proof of address (POA)?
Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 3 months. The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification.Published on 5 Sept 2023Updated on 12 Feb 2026FAQ844How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on 10 Oct 2024Updated on 2 Feb 2026FAQ50Aave (LEND)
Details Total supply: 1,299,999,942 LEND Total circulation: 1,256,361,931 LEND (8/10/2020) Other Information Official website: https://aave.com/ Whitepaper:https://github.com/aave/aave-protocol/blob/master/docs/Aave_Protocol_Whitepaper_v1_0.pdf Disclaimer This document is compiled from the official whitepaper and relevant documents provided by the project team to provide investors an overview of the cryptocurrency. The information contained in this document is collected legally.Published on 11 Aug 2020Updated on 17 Nov 2025AnnouncementsHow do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 2025FAQ60How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on 30 May 2025Updated on 5 Feb 2026FAQ10Why did my identity verification fail?
Your name and full residential address must be clearly displayed on the document. In addition to identity documents, proof of address must be issued within the last three months. Documents older than three months will be rejected. Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Please check and ensure the following before resubmitting: Upload original documents in image or PDF format.Published on 5 Sept 2023Updated on 23 Feb 2026FAQ11,503Self-Managed Super Fund (SMSF) FAQ
You can download your complete trade, deposit, and withdrawal history from OKX in CSV, PDF, or via API. An SMSF account follows the standard maker/taker schedule for customers. You can learn more here.3. How can my SMSF account trade more safely going forward? To enhance the security of your account and crypto assets, we recommend the following best practices: Strengthen Account Security Enable multi-factor authentication (MFA) for all trustee logins.Published on 2 July 2025Updated on 3 Dec 2025FAQHow do I check the status of my returned withdrawal?
Customer service will reach out to you once they have the full details Note: to help speed up the investigation, please prepare one full video recording that covers the following: Conversation with the external platform’s customer support The conversation must state the reason for the returned withdrawal.Published on 30 Oct 2023Updated on 9 Feb 2026FAQ283How do I download my account statements?
Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.Published on 6 Nov 2024Updated on 4 Mar 2026FAQ72OKX Brazil is updating its terms of service
But rest assured, you will still have full access to withdraw your funds at any time. Please take a moment to close all margin positions, as well as positions in perpetuals, futures, and options (if any). Furthermore, redeem all funds from the Grow products: Earn, Loan, or Jumpstart (if any). We look forward to serving you even better and continue being part of your digital asset journey.Published on 5 Feb 2024Updated on 17 Nov 2025AnnouncementsOKX Wallet Now Offers Free Gas Transfer
Gas fees exceeding the exempted amount range will require the user to pay the full cost. The specific amount exempted can be found below: End of activity: The activity will end at 4:00 UTC on April 16th, 2023. Today's free gas transfer may be suspended if the amount of gas subsidies reach the predetermined limit, but it will not affect the quota of the next day. During the suspension, users need to pay the full gas fee for the current transfer.Published on 18 Apr 2023Updated on 17 Nov 2025AnnouncementsHow do I verify an individual account?
Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g., passports, driving licenses, etc).Published on 25 Sept 2023Updated on 3 Mar 2026FAQ30,733Funding fee mechanism
If the margin balance is insufficient, partial or full liquidation will be carried out thereafter if required. Cross-margin mode (single-currency, multi-currency, portfolio margin) Funding fees are collected from cross-margin equity. Orders will not be canceled during collection. If the cross-margin equity is insufficient, partial or full liquidation will be carried out thereafter if required.Published on 21 Dec 2020Updated on 17 Nov 2025Product documentation