FAQ

Account management and security

My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Jan 27, 2026457
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Mar 4, 2026384
How do I migrate my email address or phone number to another account? (app)
Published on Aug 22, 2023Updated on Feb 9, 2026583
How do I change my login password?
Published on Aug 22, 2023Updated on Mar 4, 202619,498
How do I update my login password?
Published on Aug 22, 2023Updated on Oct 15, 202528
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Nov 17, 20257,071
I haven't received the SMS code
Published on Aug 16, 2023Updated on Mar 3, 202632,167
I haven't received the SMS code
Published on Aug 16, 2023Updated on Feb 9, 202619
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Mar 3, 202612,644
How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Jan 29, 20264,232
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on Feb 9, 20261,871
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Feb 12, 20264,425
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Feb 12, 2026297

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