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Many pages on this website, including but not limited to our terms of service, product descriptions, and FAQs, have been translated using machine translation. We make reasonable efforts to provide accurate translations. However, no automated translation is flawless. The official text for all documents on this website is English. While we have provided translated documents as a convenience for our users, you should be aware that these documents may contain discrepancies from the English version.Published on Aug 29, 2023Updated on Oct 8, 2025FAQ98How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 2026FAQ50How do I download a P2P order receipt?
It serves as a verifiable record, containing key details such as: Traders' real names Transaction dates Transaction amounts Transaction types Payment details This receipt can be exported in PDF format and is especially useful for clarifying transaction details or verifying counterparties when needed. Sample of a P2P order receipt on our platformHow do I download a P2P order receipt?Published on Dec 17, 2024Updated on Feb 9, 2026FAQ67How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on Sep 5, 2023Updated on Feb 12, 2026FAQ844Aave (LEND)
Details Total supply: 1,299,999,942 LEND Total circulation: 1,256,361,931 LEND (8/10/2020) Other Information Official website: https://aave.com/ Whitepaper:https://github.com/aave/aave-protocol/blob/master/docs/Aave_Protocol_Whitepaper_v1_0.pdf Disclaimer This document is compiled from the official whitepaper and relevant documents provided by the project team to provide investors an overview of the cryptocurrency. The information contained in this document is collected legally.Published on Aug 11, 2020Updated on Nov 17, 2025AnnouncementsHow do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Please provide a PDF file or a clear photo of the document; screenshots are not accepted. The address on the document should match the residential information you provided during your identity verification. The document must be in your name.Published on May 7, 2024Updated on Nov 17, 2025FAQ1,104How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.Published on Sep 5, 2023Updated on Feb 23, 2026FAQ4Community Feedback Program Terms & Conditions
Incorrect Translation: Translations that are open to misunderstanding and do not accurately reflect the meaning of the English text. Incorrect Terminology: Misunderstandings or confusion resulting from the use of incorrect terminology. Layout/Format Issues: Issues related to the layout or format of the content, such as overlapping texts or partially visible texts. Other Language-Related Issues: Non-fluent translations, awkward phrases, or unnatural texts.Published on Jul 9, 2024Updated on Nov 17, 2025FAQ1How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature as well App: translate English to your spoken language Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enterPublished on Aug 26, 2025Updated on Mar 16, 2026FAQ43Disclaimer for P2P trading services
If there are discrepancies between the English version of this disclaimer, any user agreements, terms, communications and the translations of such disclaimer, any user agreements, terms and communications in any foreign language, the English version shall prevail.Published on Sep 15, 2023Updated on Nov 17, 2025Announcements26,936How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on May 30, 2025Updated on Feb 5, 2026FAQ10OKX CeFi Annual Report 2023 announcement terms and disclaimers
Where any discrepancy arises between the translated versions and the English version of these terms and disclaimers, the English version shall prevail.Published on Dec 29, 2023Updated on Nov 17, 2025Announcements1Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Please check and ensure the following before resubmitting: Upload original documents in image or PDF format. Ensure the photos have not been edited using image software (e.g., Photoshop) and are not screenshots. Upload color photos or files. Upload clear photos showing all four corners of the document (front and back if applicable).Published on Sep 5, 2023Updated on Feb 23, 2026FAQ11,503How can I do spot trading with the Jupyter Notebook?
For more information on how to get details about a certain order, please read our dedicated guide.11.1 Using ordId 1 result = tradeAPI.get_order(instId="BTC-USDT", ordId="497819823594909696") 2 print(result)11.2 Using clOrdId 1 result = tradeAPI.get_order(instId="BTC-USDT", clOrdId="002") 2 print(result)12. How can I cancel an order? For more information on how to cancel an order, please read our dedicated guide.Published on Sep 29, 2023Updated on Sep 10, 2025FAQ542