All
FAQ
Announcements
Product documents
What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on Mar 16, 2026VIP New Year gift set FAQ
We have specially crafted an OKX VIP New Year gift set, a box set that may include a selection of exclusive items, such as an OKX-exclusive backpack, a T-shirt, a rain jacket, or limited-edition McLaren model car. You may receive one or more of these items.How can I get the OKX VIP New Year gift set? A snapshot will be taken on January 1, 2026, at 21:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a VIP New Year gift set.Published on Dec 19, 2025Updated on Mar 3, 2026239How do I discover new tokens?
This feature will help you identify new potential trends. New Tokens: this section provides an overview of newly listed tokens to help you stay informed about the latest token releases. Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when discovering new tokens. Market Capitalization: explore the top tokens ranked by market capitalization.Published on Aug 9, 2024Updated on Sep 10, 202555New User Bonus Program - Terms and Conditions
After registering with us through designated channels, you will be eligible to receive the New User Bonus available in the Reward center. Upon completing the required new user task displayed in OKX reward center, you will be eligible for a personalised New User Bonus. Please refer to OKX app for the detailed requirement and reward amount.Published on Aug 6, 2024Updated on Feb 27, 2026269OKX Brazil Affiliates New User Campaign
New affiliated users must complete a single trade in any Tier within 14 days of account registration. New affiliated users must be registered under the OKX Brazil Entity. Trading under Advanced mode; Simple mode; Convert through App, and Spot trading; Express buy/sell with BRL; and Convert through Web is counted. The total Affiliate Rewards will be calculated by multiplying the number of affiliated users who complete a single trade in any Tier by the Reward amount corresponding to its Tier.Published on May 11, 2024Updated on Feb 9, 20261How do I authorize a new device when I log in?
Open it to review new login info and confirm or cancel authorization. You'll also need to input the security code (one-time password) that they see from the new device to the old device.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account.Published on Aug 31, 2023Updated on Mar 15, 202613,653How do I update my email?
New email field Select Send code in both the New email authentication and Current email authentication fields.Published on Sep 6, 2023Updated on Oct 15, 20251How do I update my login password?
or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enter your account info and new login password An email/SMS notification will be sent out once thePublished on Aug 22, 2023Updated on Oct 15, 202528How do I change my email?
Select Send code in both the New email authentication and Current email authentication fields. We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on Sep 6, 2023Updated on Feb 9, 20264,027How do I change my login password?
address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enter your account info and new login password An email/SMS notification will be sent out once the changePublished on Aug 22, 2023Updated on Mar 4, 202619,525How do I migrate my email address or phone number to another account? (app)
You want to link a new phone number or email address, but it's linked to another account.How do I migrate my email address or phone number?For email address migration Open the OKX app, go to User Center, and select Profile Select User Center at the top left corner Find Security center and select Email Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields.Published on Aug 22, 2023Updated on Feb 9, 2026588How do I migrate my email address or phone number to another account? (web)
For email address migration Go to Profile and select Security Find Email verification and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.Published on Aug 22, 2023Updated on Mar 4, 2026384How do I change my phone number?
Select Send code in both the New phone SMS verification and Current phone SMS verification fields. We'll send a 6-digit verification code to both your new and current phone numbers.Published on Sep 7, 2023Updated on Mar 12, 202614,267How do I change my phone number?
Select Send code in both the New phone SMS verification and Current phone SMS verification fields. We'll send a 6-digit verification code to both your new and current phone numbers.Published on Sep 7, 2023Updated on Nov 3, 20251How do I enable allowlist? (app)
Notes: Under Withdrawal Allowlist: You can only withdraw to addresses in the Address Book; manual input of new addresses is disabled. After turning off Whitelist Mode: Manual input of new addresses is allowed again. Whitelist vs. No-Verification Address: These settings are independent and do not affect each other. New Address Withdrawal Lock: If New Address Lock is enabled, newly added whitelist addresses cannot be used for withdrawals for 24 hours, adding extra security.Published on Aug 14, 2023Updated on Feb 12, 20261,893