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What is AA Smart Account?
Account Abstraction (AA) Smart Contract Wallet is a wallet ensuring the assets are exclusively controlled by smart contracts while introducing advanced features like batch transactions, gas delegation, key recovery, and more. Learn more about the AA Smart Account's exceptional features.Why do I use an AA Smart Account? Enhanced security: you can implement multi-factor authentication and account recovery.Published on Sep 4, 2023Updated on Feb 9, 20266,099What should I do if I mistakenly withdraw crypto via the wrong network?
Before you continue, please note the following: The recovery methods described in this article apply only to withdrawals sent to a third-party wallet. Recovery requires access to the private key or seed phrase of the original address. If your withdrawal was sent to an exchange platform, please contact the exchange’s support team for assistance.Retrieve it via Web3 walletApp 1. Import your third-party wallet into OKX Web3 wallet via seed phrase or private key.Published on Mar 17, 2023Updated on Jan 26, 20265,431How do I protect my account from Trojan horse takeovers?
Begin investigation and recovery only from a trusted device and network Follow up with these steps: Run a full antivirus scan on all devices. Remove unfamiliar apps or software. Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control. Note: if you lose access to your recovery email or device, prepare identity verification documents and contact support immediately.How can I prevent a Trojan horse takeover?Published on May 30, 2025Updated on Feb 5, 202610Why is my deposit not credited even when all information is correct?
You can refer to the deposit page for the estimated recovery time and check back later.Published on Oct 17, 2024Updated on Feb 12, 20261,748Do I need to pay fees for deposit and withdrawal?
Currently, we only support the recovery of below-minimum deposits for certain crypto. If you need assistance recovering such funds, please contact customer support. Please note that additional recovery fees will apply.2. Network fees for withdrawals The actual withdrawal fee you pay may differ slightly from real-time onchain fees or fees on other platforms.Published on Jun 1, 2023Updated on Mar 16, 20265,555What should I do if I forget my OKX wallet password?
Seed phrases and private keys play a critical role in the security, recovery, and control of your digital assets in a Web3 wallet. Security: Seed phrases and private keys are the core credentials that protect your digital assets. Only the person who holds this information can access and control the wallet and its assets. Safeguarding them is essential to prevent theft and unauthorized access.Published on Oct 28, 2022Updated on Mar 5, 202613,242How can I troubleshoot web or app issues?
Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.Published on Feb 11, 2026Updated on Mar 4, 20264How do I use my Smart Account?
AA Smart Account eliminates the limitations of seed phrases/private keys, allowing performing batch transactions, gas deletion, key recovery and etc.Published on Aug 30, 2023Updated on Nov 17, 202512,990How do I export my AA Smart Account?
Similarly, OKX Wallet only supports the recovery of AA Smart Accounts that were created within OKX wallet.Published on Aug 11, 2023Updated on Sep 12, 202538What should I do during or after a scam?
Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone. Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on Mar 4, 2026719How do I register an account on OKX?
Your email is required for system notifications, identity verification, and password recovery. Note: Each phone number and email address can be used to register only one OKX account. Both a phone number and an email address must be bound during registration.What should I do if I can't sign up?Published on May 23, 2024Updated on Mar 3, 202626,797Why is my OKX app not working?
Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on Mar 16, 2026Updated on Mar 16, 2026How do I secure my account after detecting unusual activity?
If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on Mar 21, 2025Updated on Feb 12, 202629What's OKX Web3 wallet?
When performing actions such as transferring assets or viewing your recovery phrase and other critical information, you will be required to enter the wallet password for verification.What's the benefits of using OKX Wallet? Take full ownership of the assets Trade a wider range of on-chain assets, including meme coins, and discover high-quality opportunities directly on-chain.Published on Sep 5, 2023Updated on Mar 12, 2026101,017How do I buy Tether (USDT) with Raast?
It's intended to enhance the entire banking experience for clients while also allowing companies to function more effectively.How does one use Raast? To utilize Raast, one must have an active bank account that is connected to the Raast network.Published on Apr 4, 2024Updated on Nov 17, 2025343